I am trying to upgrade and it won't let me.  I have the auto renewal YOU?

I am trying to upgrade and it won't let me.  I have the auto renewal YOU.  He always tells me that to turn it on!   ??

Hi antoinettec43707127,

What you are trying to upgrade to? I see that you have an ExportPDF membership and a subscription to Adobe PDF Pack (both are active with automatic renewal on). Actually not need both, like the feature that ExportPDF offer is also included in Adobe PDF Pack.

In all cases, please log out and empty the browser's cache and then reconnect. If you're still having problems upgrading, please contact customer service. An agent should be able to help take care of it quickly.

And if you decide to cancel one of your subscriptions, please see cancel your subscription or membership. Acrobat, Acrobat.com online services

Best,

Sara

Tags: Adobe

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