I am unable to connect my system using the microsoft account.

Separated from this thread.

Hello

Unable to connect to my system using microsoft account IAM. I forgot the password, so went online and reset it, try to connect with the new password still showing the error message "your pc is offline. Please sign in with the last password used on this C. P'?

no idea about my old password and unable to connect with the new password too.

What is the fix for this?

Hi Deepika,

Thanks for posting your query on Microsoft Community forum.

I would be grateful if you can provide us with the following information to help us better understand the issue.

  1. Do you have any active account except your Microsoft account?
  2. Are able to connect to your e-mail you used as Microsoft account using the new password on the web?

I suggest you refer to the following articles in order to retrieve your forgotten password.

What to do if you forget your Windows password

http://Windows.Microsoft.com/en-us/Windows/what-do-forget-Windows-password#1TC=Windows-8

Note: When you reinstall Windows, make sure that you must back up all data.

Return to your Microsoft account if it has been compromised

http://Windows.Microsoft.com/en-us/Windows-8/get-back-blocked-hacked-account

Hope this information is useful.

Thank you.

Tags: Windows

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