I bought a CC of Photoshop, Lightroom + bridge CC yesterday, paid for 1 year. In my creative cloud Manager, it seems that I have downloaded the trial versions of CC of Photoshop and Lightroom CC and also purchased versions. I'm not sure what I'm supposed

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• I bought the first subscription CC 2015 but when I open the app that I have left the trial version has expired.

  I bought the first subscription CC 2015 but when I open the app that I have left the trial version has expired.

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  https://forums.Adobe.com/thread/1962238

• Cannot open photoshop after you have downloaded the trial version

  Hello

  Since June I download, uninstall regularly photoshop.

  a each time could not be opened because "of a program error."

  I have Mac Os 10.9.4.

  Thank you for your help

  Hi Julietteneui,

  If you get errors of program, there should be a file named PSErrorLog.txt in the folder Preferences in Photoshop. If this isn't the case, you have a problem with permissions on the Preferences folder.

  To ~ / Library/Preferences. Now open the preferences and settings of Photoshop CC.

  If you still can't find the settings of Photoshop - you have a problem with permissions on the library or preferences folder.

  Kind regards

  Rave

• Paid for Adobe Creative Cloud but had to download the trial version

  I just paid for 1 year in the educational version of cloud full creative adobe and downloaded on my laptop. I already have Adobe Creative suite 6 master collection on my laptop and I was not able to open creative cloud applications that I did an uninstall on Adobe Creative suite 6 master collection.  Then I tried to open the creative cloud and he insisted that I have try the trial version and to be in a pinch because I loaded on my laptop needed to start the new class the next day, I downloaded the trial version.  Now, I need to know how to install the creative cloud that I already paid for and to make sure it works well. I think that the newly loaded creative cloud could have a conflict with the Adobe Creative suite master 6 precedent. Is there a phone number I can get in touch with him talk tech to answer these questions and help me to get this software working.

  Please visit:CC help | Applications creative Cloud back to update evaluation Mode to 2015 CC

  https://helpx.Adobe.com/Creative-Suite/KB/trial--1-launch.html

  I hope this helps.

  Concerning

  Megha Rawat

• Good night bought a pack and your lightroom photoshop lightroom price 12,90 EUR has been scaricoto, photoshop, because I just downloaded the trial version? I thought it was all inclusive! like the previous version. The version I had before that I do n

  Good night bought a pack and your lightroom photoshop lightroom price 12,90 EUR has been scaricoto, photoshop, because I just downloaded the trial version? I thought it was all inclusive! like the previous version. The version I had before that I do not know why it stopped working... you know the answer? Thank you

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I have a subscription for photography (photoshop/lightroom) after a few days of testing, but the window of my creative cloud always tells me that I have 25 days to test and he should buy photoshop. What does that mean?

  I have a subscription for photography (photoshop/lightroom) after a few days of testing, but the window of my creative cloud always tells me that I have 25 days to test and he should buy photoshop. What does that mean?

  Hi Kai,

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  However, the Adobe ID on the forums has no active members under him. Please confirm the other Adobe Id under which the subscription can be.

  
  

  Kind regards

  Sheena

• Bought LR6 DVD but the installer does not connect to the internet for I can register it.  I downloaded the trial version to work around this problem, but I can't get the program to start.  I get the same message that I should connect to the internet and c

  Purchase DVD LR6 Adorama, but Setup does not connect to the internet so that I can record.  Internet works fine.   I have Adobe account.

  I went to Safari to Chrome and downloaded the trial version in the hope to bypass the DVD version, but I can't get the program to start.    I get the same message that I should connect to the internet and connect.  It seems impossible after 3 hours.  Spent an hour chatting with the support of the India.

  Also remove the cookie file and reg Lightroom then enter the serial number and check.

  Windows:

  Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

  Type below command and press the enter"" key.

  programdata %

  It will open the ProgramData folder. inside locate Adobe folder.

  Go to Adobe > Lightroom.

  Open Lightroom and delete all the files inside,

  Then run LR 6 and enter the serial number,

  Mac:

  (1) right-click on the icon in the Finder, then select the 'Go - To Folder' option.
  (2) you will get a text box, type in the following command and then press the 'return '. (" Do not miss ~ symbol" "')

  ~/Library

  It will open the folder of the user's library.

  (3) then navigate to Application Support > Adobe > Lightroom.

  Open Lightroom and delete all the files inside,

  Then run LR 6 and enter the serial number,

• I tried to download the trial version of indesign, but it never exceeded the screen of the initializer. So, I bought it and the same thing happens. Any ideas?

  I tried to download the trial version of indesign, but it never exceeded the screen of the initializer. So, I bought it and the same thing happens. Any ideas?

  Just to confirm, can I ask you if you try to install Creative Cloud app inorder to download InDesign?

  You are using Windows or Mac computer, please also specify the version.

• Tried to download the trial version of Photoshop CC and got an error A12E5 what this means and what I do.

  Tried to download the trial version of Photoshop CC and got an error A12E5 what this means and what I do.

  Everything in order now bought the program and everything seems to work now

  Kind regards

  Evelyn Gibson FPSSA, EFIAP, EPSSA (thousand), APSSA (worms), ARP.

• I downloaded the trial version and then I bought the program and the redemption code bought, but he said: you are trial version has expired. What should do?

  I downloaded the trial version and then I bought the program and bought back the redemption code, but when I run the program it says: you are trial version has expired. When I use the redemption code once again, he said: this code is already in use.

  What should I do?

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  https://forums.Adobe.com/thread/1962238

• Hello, I'm trying to download the trial version of photoshop and from first pro, and the download stops pour two applications to 42% (I tried to download photoshop then seen that Lydia I tried first but none of that works no pl)

  Hello I'm trying to download the trial version of photoshop and from first pro and the download stops at 42% to every time, what to do?

  See the link below:

  (Exit code: 34 please see specific errors below for troubleshooting.) For example, ERROR: - Summary - 1 or fatal errors, 0 FATAL error: "Microsoft Visual C++ 20 payload.

• Hi, I tried to download the trial version free photoshops and after I sign in I get this pop up message saying ' unable to reach adobe servers, please check your firewall settings ", I checked the and there is nothing wrong with the firewall, is

  Hi, I tried to download the trial version free photoshops and after I sign in I get this pop up message saying ' unable to reach adobe servers please check your firewall settings ", I checked them and there is nothing wrong with the firewall, is there a problem with the adobe servers? can someone help me?

  Please try the steps mentioned in: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

• I just bought a one year plan and it always downloads the trial version!

  I just bought a plan of one year (student), I received an email telling me that my account has been activated! I followed the steps and when I download it downloads the trial version :/

  Is this normal? Why does do it? and how can I solve this problem?

  Please its urgent!

  Hi Mathias,.

  Please see the below help document to correct the error of the trial:

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  Kind regards

  Sheena

• I bought After Effects and downloaded the trial version, which of course requires the serial number, which I can't find anywhere, despite some of the things I read on the forum. Help, please!

  So, yesterday I bought After Effects (first time member creative Cloud and it was the only program that I bought so far through CC) and I got the email about the transaction is successful. I downloaded the installer CC, installed and then downloaded the trial version of After Effects, since it was the only option available. However, even if I went through my account and tried a few other things that have been proposed on the forums, I can't seem to get the serial number, so I can finally put the licensed software. Any help would be wonderful.

  Thank you in advance!

  Meriem, there seems to be some disconnect that the host file should solve the problem.

  Please contact support by calling/chat so that an agent can remote into your machine and solve the problem for you.

  Contact the customer service

• I downloaded the trial versions of Photoshop and Illustrator. And I just activated my membership. Can I download programs again?

  I downloaded the trial versions of Photoshop and Illustrator. And I just activated my membership. Do I download programs again to my computer or I just need to consult?

  Annar60980477 please see CC help | Install, update, or uninstall applications for more information on how to install the Adobe Creative provided with your membership application.