I bought a cc to be nl, but it has not been installed, I contacted the service to be, they said it has been used for a different adobe id, may you please search for me?

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  Your serial number appears on your account page?

  https://Accounts.adobe.com/ , then click on Plans & products top

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  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

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  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

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  He came like that.

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  Thanks for posting your query in the Microsoft Community Forums.

  According to the description of the problem, it seems that you are unable to open the USB on the computer.

  I would appreciate it if you could answer the following questions to help you best:

  1. the pen drive recognizes on the computer?

  2. what happens when you try to open the USB?

  3. do you get an error message?

  4 have you checked the question in different USB ports?

  5 have have there been recent changes made on the computer before the show?

  This question could be corrupted USB drivers. Here are some methods that you can try in order to solve the problem.

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  http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

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  Updated a hardware driver that is not working properly

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