I bought a license for Photoshop, but when I run it, it is always considered as an evaluation version.

Similar Questions

• I bought a subscription to CC, but when I run the app apps CC are not enabled.

  Hello world

  Last week a friend bought a subscription for CC students, but when I laugh After Effects for example, it does not work and tells me that my ID Adobe has not subscribed to the CC. It's now been a week and I need CC to work so I would get help please. Here are pictures of my problems.

  Thank you.

  This shows that I paid.

  This shows that my trial version has expired. If only I click to activate.

  And I finally got that...

  If you still see the 'trial to start or buy now' in the creative cloud desktop application, or if you launch any product of CC 2015 and the pop up displays a window of test message, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

• Bought a license for Photoshop LR6 perpetual, but Download Manager offers only CC

  Hello

  As of today, I bought a prepaid card for Adobe Photoshop Lightroom 6 (Mac; (German).

  (1) I connect with my Adobe ID and enter the code displayed on the prepaid card.

  (2) adobe Web site tells me that

  -J' successfully bought my prepaid card

  - I have no need for a serial number

  -Can I download my product

  (3) the browser downloads a file Setup. The software seems to be a download manager.

  (4) the Download Manager does not have the product I bought. It offers only Lightroom CC and starts to download, which I canceled.

  (5) I tried to found and direct download links.

  It is: for the software downloaded via links direct you need a serial number, but I don't have it (see step 2).

  Also my account doesn't show any serial number for the purchased products.

  (6) I have not found any page on the Adobe website that would explain how can I download exactly the product I bought.

  (7) telephone support is not available over the weekend.

  I would be grateful any indication that would solve my problem.

  Thanks for reading so far.

  Best regards
  Eric

  PS

  Additional information: I have old versions of Adobe Photoshop Lightroom installed (4 and 5 of the LR LR) and also of CS5.

  Lightroom 6 https://helpx.adobe.com/creative-cloud/help/download-install-single-app-Lightroom-6.html

• I paid for Photoshop, but when I open the program it just says that my "free trial is over" and told me to buy it? I know that money was pulled from my account, so I should be able to open Photoshop without such problems.

  Please help I'm going crazy, I don't know how I am supposed to open

  It can sometimes take 24 hours for the account to update.

  Try to connect, restart the computer and then login to your account.

  If this does not work, use the chat here:

  https://helpx.Adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-nu family-redemption-codes_stillNeedHelp

• I currently have version 3.6 and I keep going on the site and download the latest version (7.01). Installation works perfectly, but when I run Firefox, it is always the version 3.6. I tried this about 5 times and nothing works.

  As the question said, Firefox updates not even when I download and install the updates. It works perfectly, but it is simply not up to date. I was stuck with 3.6. whenever I run the browser after a successful installation.

  Your string UserAgent in Firefox is probably messed up by another program you have installed.
  
  http://en.Wikipedia.org/wiki/USER_AGENT

  type of topic: config in the URL bar and press ENTER.
  
  If you see the warning, you can confirm that you want to access this page.
  
  Filter = general.useragent.
  
  Right click the preferences that are "BOLD", a line at a time, select reset.
  
  Then restart Firefox

• Hello! Does anyone know how to change a license? I bought for Photoshop, but I want to change to Indesign!

  Hello! Does anyone know how to change a license? I bought for Photoshop, but I want to change to Indesign!

  Hi MariaNilsson,

  You must contact the support by call/chat for the cancellation of the license of Photoshop and then you can subscribe to the Indesign license under your account.

  Contact the customer service

  Kind regards

  Sheena

• I bought AdobeCC device and user licenses for education, but have problems installing.

  I bought AdobeCC device and user licenses for education.

  1:

  I'm not able to install Acrobat Pro. I can thoose app and it is downloaded, but when I run the AdobeCC.msi Acrobat Pro is not installed. Why?

  I have no problem with the installation of Photoshop and Illustrator.

  2:

  I have a problem to update Photoshop and Illustrator.

  The option is not "active" in the Help menu.

  3:

  A reason, it is not the same version that is installed as a device license and user license. The license of currency seems to be newer than the user license. How is this possible when the license are ordered at the same time?

  Hello

  If you have used creative cloud package manager to build your package, then please note the following.

  1 acrobat is what we call an exception and are located in the folder of Exceptions. To install it, you must use the correct settings which are noted in the text of the Exceptions, and can also be found here. https://helpx.Adobe.com/creative-cloud/Packager/using-exceptions-Deployer.html

  Then run the following command before you deploy your msi

  exceptionDeployer.exe - workflow is install - mode = pre - installLanguage = de_DE (change the language accordingly).

  An example script can be found here: http://pastebin.com/nktBUZdL

  2. in creative cloud links Manager, there is an option to block users from using the Adobe Update Manager. This could explain the problem with the update.

  See the screenshot below:

  

• Need help to reactivate Lightroom 5 with my old serial number and the number TAN.  I got a license for Lightroom 5 when I bought my Leica delux 4 in 2012.

  I got a license for Lightroom 5 when I bought my Leica delux 4 in 2012. It worked great, but after that I put an old hard drive on my PC (for 30 minutes - then I removed again) to get some information of this former, Lightroom now license application or try it for 30 days.

  I have not installed Lightroom on a new hard drive. He is always on the same hard disk. How can I now have my Lightroom to run again using my serial number and TAN? Need help to reactivate my old serial number and the number TAN.

  I use win 7.

  Duplicate thread: need help to reactivate Lightroom 5 with my old serial number and the number TAN.  I got a license for Lightroom 5 when I bought my Leica delux 4 in 2012.

• I bought a download for Photoshop elements 12, but she didn't offer me an English version download - can anyone help please?

  I bought a download for Photoshop elements 12 but when I try to download it following the instructions I gave me, it does not offer me an English version to download.  All the suggestions/help please?

  You can try to download the trial version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  Photoshop/Premiere Elements 12: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

• I bought a creative subscription cloud but when I opened it creative cloud propose to buy photoshop and lightroom as if I was not so abonne.pouvez'l you help me please

  I bought a creative subscription cloud but when I opened it creative cloud propose to buy photoshop and lightroom as if I was not so abonne.pouvez'l you help me please

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Guinot

• I lost the license for Photoshop and After Effects when updating to CC, 2015

  When I updated all of my applications to 2015 CC, I lost the license for Photoshop and After Effects. All my other apps are not affected. I tried following the instructions here: Creative Cloud applications unexpectedly back in the test mode. CS6, CCM but it still says that there is no license associated with my account.  I'm running OS X version 10.9.5 and I version the full creative cloud student. What else could I do to retrieve my apps? Thank you.

  Christina I would advise you to Contact Customer Services and report this issue and they will be able to help you accordingly.

• I bought the license of photoshop and lightroom for 1 year, I guess it's double pay. I would like to cancel the double payment 1.  Where can I find the license?

  I bought the license of photoshop and lightroom for 1 year, I guess it's double pay. I would like to cancel the double payment 1.  Where can I find the license?

  You will probably have to contact the Support from Adobe directly through chat or by phone when they are available.

  Manage your membership and your payment. Creative cloud

  https://helpx.Adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Good night, I'm just starting bussines Design, I'm not rich enough to buy a license of photoshop, but I am loved to use photoshop, I use photoshop cs2 for the free version? Thank you very much for your attention.

  Good night, I'm just starting bussines Design, I'm not rich enough to buy a license of photoshop, but I am loved to use photoshop, I use photoshop cs2 for the free version? Thank you very much for your attention.

  There is no free version of CS2.  There is only a special version of CS2 available for those who have bought and need to reinstall it.

• I got the photography for 9.99 per month plan and it says tha ti get the ambient light and Photoshop, but when I open Photoshop it is a trial version and when I opened the room light is the full version. How doe I get my fill of Photoshop version?

  I got the photography for 9.99 per month plan and it says tha ti get the ambient light and Photoshop, but when I open Photoshop it is a trial version and when I opened the room light is the full version. How doe I get my fill of Photoshop version?

  Please take a look at the suggestions found here:

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• I bought the products that goes for a year and I put the redemption code, but when I install programs, it says always that I only have a month's trial. That's happened?

  I bought the products that goes for a year and I put the redemption code, but when I install programs, it says always that I only have a month's trial. That's happened?

  Hello

  Please see redemption code help

  If you get the prompt in the first instance, please see the following help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena