I bought a LR 6 update. I received the order number and the serial number by email from Digital River. However when I try to activate the product I get a message error "we cannot validate this serial number.

I bought a LR 6 update. I received the order number and the serial number by email from Digital River. However when I try to activate the product I get a message error "we cannot validate this serial number.

Hi avijitm,

You are using a Mac or Windows computer?

Make sure there is no hosts blocking Lightroom entry onto the Adobe servers.

Follow solution 3 referred to in article Solutions to connect, activation and errors in connection with creative cloud and Creative Suite applications

See Error failed to validate the serial number | CS6

Let us know if that helps.

Kind regards

Assani

Tags: Photoshop Lightroom

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