I bought a new hp probook 4540 s, and the fingerprint does not work I installed the new driver but anyway, so help please?

I've updated all but still, it won't work

Hi Daniel,.

 

I suggest you to install the validity fingerprint sensor driver to get the finger print sensor option in Control Panel. Here is the link for our reference.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5229455&prodNameId=5229457&swEnvOID=4059&swLang=13&mode=2&taskId=135&swItem=ob-109053-1

 

Then, you need to install the Manager software security tools to protect for the finger print job. Go through the link:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5229455&prodNameId=5229457&swEnvOID=4059&swLang=13&mode=2&taskId=135&swItem=ob-106118-1

Then you must install the player 3D HP 5 guard to protect the drive against damage in case the laptop is hit hard or fall from a low height, by parking the heads.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5229455&prodNameId=5229457&swEnvOID=4059&swLang=13&mode=2&taskId=135&swItem=ob-106091-1

You can also refer to the thread for your reference.

http://h30434.www3.HP.com/T5/notebook-hardware-e-g-Windows-8/HP-ProBook-4540s-fingerprint-sensor-not-detected-useless/TD-p/1942347

If you have other questions related to the issue, then I suggest you to contact HP support. They would help you better.

http://h30434.www3.HP.com/

Back to us for any other questions related to Windows.

Tags: Windows

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