I bought acrobat pro 11, and it will not download.  I get this message: could not open Acrobatpro11_dim as the sponsor's identity cannot be confirmed.  Help!

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• I bought Acrobat Pro DC and it will not download. Technical support wants remote access to my computer and I will not allow him. Can anyone help?

  Running on Windows 7 system. Computer runs through the whole process, but will not complete the download. Really desperate to make it work.

  Hi samf42195762,

  Please try this: -.

  Run this tool cleaner Download Adobe Reader and Acrobat cleaning - Adobe Labs tool to uninstall previous patches for Acrobat, restart your computer and open the Task Manager, make sure that there is no Adobe process running inside.

  Now download & install Acrobat Pro DC using this link https://cloud.acrobat.com/acrobat & serialize using your Adobe ID

  Let me know how it goes.

  Kind regards
  Nicos

• Re: Satellite Pro A300 - DVD drawer will not open most of the time

  I have a portable Satellite Pro A300-1NH. The DVD drawer opens not most of the time. Sometimes it does, but most of the time it isn't.
  Sometimes, if I can get a DVD/CD in the drawer for something to burn, burning works.
  Most of the time the computer does not recognize that there is a disc, and then I can't open the drawer again to get it out.

  Can anyone tell a novice what should I do to resolve this issue please?

  It looks like a mechanical problem. You need to replace or insert a PIN or no folded into a small hole on the plateau near the exit button whenever he is stuck.

• every time I have try and watch a pdf file I get this message - before displaying PDF documents in the browser, you must start Adobe Reader and accept the end user license agreement, and then quit and restart the browser.  How can I do this?

  Help, please

  I found the solution on a very old web site.  Start the application and press tab & enter.

  That's it.

• Problems running CreativeCloudinstaller.dmg. Error message says to install app 'cannot open the sponsor's identity cannot be confirmed.' and 'Firefox.app downloaded this disk image today... ". "Help, please!

  I'm new to the creative cloud, which is probably obvious. Get VERY frustrated.

  debdavstew

  Here's how to open applications that apple should not block:

  http://www.IMore.com/how-open-apps-unidentified-developer-OS-x-mountain-lion

• I just bought Adobe Acrobat Pro DC, and I can not find the 24-digit serial number. I can only find 2 codes to 19 different figures, but it will not accept them in the redemption of the student? Where can I find the codes?

  I just bought Adobe Acrobat Pro DC, and I can not find the 24-digit serial number. I can only find 2 codes to 19 different figures, but it will not accept them in the redemption of the student? Where can I find the code?

  Hi dobbynation,

  Please see this KB doc for help: redemption code help

  Let us know if you need help.

  Kind regards.

  Meenakshi

• I bought Acrobat Pro DC and followed the instructions download, but cannot find the link for the download. Help, please!

  I bought Acrobat Pro DC and followed the instructions download, but cannot find the link for the download. Help, please!

  Have you checked with link below?

  Download Adobe Acrobat products. Standard, Pro | DC, XI, X

• I installed Acrobat DC (upgrade) and it will not be installed. When is request a serial number from the previous it is not accepted. I use 9.0 which doesn't show in the drop-down window. How should I proceed?

  I installed Acrobat DC (upgrade) and it will not be installed. When is request a serial number from the previous it is not accepted. I use 9.0 which doesn't show in the drop-down window. How should I proceed?

  Hi davidm1224,

  I regret that we do not any version upgrade to Acrobat DC of Acrobat 9.

  You can buy the full version of Acrobat DC.

  For more details, please visit: Plans and prices | Adobe Acrobat DC

  Let us know if you encounter any problem.

  Concerning

  Meenakshi Negi

• I bought lightroom 6 upgrade and it will not be installed

  I bought lightroom upgrade 6 and it will not be installed.

  I download the file and run set-up, I connect to adobe and then he said: it does not find a product

  IHAVE lightroom currently installed 5.71.

  I spent 24 hours of waiting to install and then when I download it install!

  I'm not happy.

  OK, I got to version 6. I downloaded using Firefox. I tried to install a couple of times, so I don't know why, it worked in the end. She would not accept the 6 version license key. Then I tried previous versions of the license key 5 and 4, they don't work anymore. Then I tried a version 6, once again and this time it worked. I had to add my license key previous version 5 on install and convert the index file.  But at least it's working now.

• I just purchased Adobe Acrobat pro DC and I try to download it says HTTP failed.  Now what?

  I just purchased Adobe Acrobat Pro DC and I try to download it says HTTP failed.  Now what?

  Hi markt97800229,

  If you have purchased a retail serial key, use this link - https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

  Choose Acrobat Standard DC (Classic)

  If you use subscriptions, or if your organization has purchased Acrobat DC license via program ETLA or VIP, you can download the installer from this page click on the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

  Choose Acrobat Standard DC (continuous)

  Thank you

  Karan

• Apple os 9.3.3 charged down behind my back and now my i phone will not open most of the apps because there is not enough memory.  I see that I have 40 GB of memory left on the cloud over 50.  Question, how can I use my pc to see what has been done

  Apple os 9.3.3 charged down behind my back and now my i phone will not open most of the apps because there is not enough memory.  I see that I have 40 GB of memory left on the cloud over 50.  How can question, I use my pc to see what has been downloaded on the cloud?

  Your question has nothing to do with iCloud. You should remove unnecessary data from your phone to free up about 10% of your phone's storage space.

• I did an update yesterday and now my lightroom 6 and elements will not open. I get error messages / error 16 on lightroom and we have tried everything, including the creation of a new Director. Help!

  I did an update yesterday and now my lightroom 6 and elements will not open. I get error messages / error 16 on lightroom and we have tried everything, including the creation of a new Director. Help!

  In Adobe Creative Suite or Adobe Creative Cloud configuration error

• I just downloaded CC but the two PS and Lightroom will not open when I click on open. using Windows 7 any ideas

  I just downloaded CC but the two PS and Lightroom will not open when I click on open. using Windows 7 any ideas

  Please contact support:

  Contact the customer service

  Concerning

  Megha Rawat

• I work with SAP HR and I want to print a HRFORM; When I try I get this message: ' Hi ha a problema amb the Adobe Acrobat/Reader. TR is esta performer, tanqueu-lo i torneu - ho a provar. (507:507)

  I work with SAP HR and I want to print a HRFORM; When I try I get this message: ' Hi ha a problema amb the Adobe Acrobat/Reader. TR is esta performer, tanqueu-lo i torneu - ho a provar. (507:507).

  Thanks in advance.

  Juan

  Thank you very much, Rahul, but the problem is in the patch level of the SAP Logon for Windows: with level patch 2 it doesn't work; with the patch of level 7, I can view and print the pdf HRForm without problems.

  Kind regards

  Juan

• just paid for photo shop, items online and it will not open after I installed

  just paid for photo shop elements and it will not open after installation

  CC applications close immediately after the launch