I bought Adobe Acrobat Pro XI through Dell, the it - installed but the Basic program starts not even - the only thing I can do is open the forms - I'm tired of working with foreign personnel to solve my problems can someone seated?

  1. Last week I bought Adobe Acrobat Pro XI - it does not work - I can access the forms - but I can't access the Basic program - reps tech worked on it for a long period of time last week and now I can't even open the Basic program.  Frustrated


2 weeks as my hard drive (XPS18) locked Windows me - I could not go to a restore point, I couldn't do anything.  So I had to start from scratch - re-load the operating system - windows 8.1 Pro 8.1.  Then it is time for reloading MS Office 2013 - I got my Dell/MS product key - but had to get involved Microsoft (do whatever they did) to allow me to put it back in my current product key.  All resolved, then is the time to go to my Adobe product - I've contacted Dell and I shared the purchase and shipment showing slip $ 299.00 for the Adobe product.  I assumed that it is in my digital library - I could not find any digital library - so I called the customer support number (Overseas) and they couldn't help me.  Bottom line, I paid for an installed electronic product and don't have no way to access to re - load.  After several days and calls - I am at my last appeal on October 23 in the morning - bottom line the tech rep could not find any information on my Adobe product.  In order for me to get my business online, I ended up buying another Adobe product price still an another $ $299,00.  Yes, it was a new version of what I had, but again he did have to pay full price, even if it's an upgrade, then after installation, integration, and the Fund - I asked for documentation for the Adobe product and the license key.  He said "do not worry about this, all you have to do is call the customer service number and we will help you" - well this isn't enough for me - because you can see above what happened earlier and I am complete was dissatisfied with the results.   I've been a long-time buyer/user and believe in the Dell product - but the service the customer to your loyal customers really sucks!  As a consumer of your product (s), all that I pay because I should receive the required documentation, the numbers of license and any information related to that hardware, software and firmware - I should have a way to access.

Thank you

Gene Davenport

Hi gdavenpotx,

No more, Adobe provides Acrobat XI, seems that you purchased from a dealer.

Please run this tool cleaner uninstall all previous installer Acrobat Download Adobe Reader and Acrobat tool - Adobe Labs, retsrat your system & reinstall it using this link Download Adobe Acrobat products. Standard, Pro | DC, XI, X.

Activate by using the serial key provided to you. If the serial key still does not work, please contact your Acrobat reseller.

Kind regards
Nicos

Tags: Acrobat

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