I bought Adobe Cloud, but now can't access Photoshop because it says my trial has expired. Not sure if I initially downloaded correctly. Do I need a license or redemption Code.
I bought Adobe Cloud, but now can't access Photoshop because it says my trial has expired. Not sure if I initially downloaded correctly. Do I need a license or redemption Code.
Hello
Please activate your subscription:- Learn how to enable or disable Adobe apps.
If you continue to get the error to the trial, see: -.
First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.
https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Tags: Adobe
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Please try the following: -.
(1) If you are on a MAC: -.
Press shift + command + G (another Finder, go--> go to folder) to open go to folder.
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Check if you have any Adobe associated entry in the file.
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(2) If you are on a windows machine: -.
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If so, please rename the file and check again.
Kind regards
Neha
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Please, try the following steps:
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- Reboot the computer.
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Please find the steps to download and install the app https://helpx.adobe.com/creative-cloud/help/download-install-app.html
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Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html
then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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It seems that the commissioning it not yet completed, please send us your question by e-mail to [email protected] for repair.
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I bought creative cloud, but I can't use one of the applications.
I already bought a package with creative cloud, but I'm unable to open all the apps. They say I have to buy each application separately, but I'm already paying for them. When I try to open them, it takes me directly in the window of the trial, saying that my trial is over. How can I solve this problem?
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
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-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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[Moved from comments]
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Try the Apple communities. On this page
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You can download the installer for Creative Cloud from here:
Creative cloud help | Creative cloud desktop.Let us know if you need help!
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! !
> installed at Best Buy
Were there so you could give them the information to go with the serial number that they used during install to activate programming?
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Hi indres17510336,
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