I bought after effects CC from the Adobe website. The screen flashed a messaged saying "your request". I have not received an email from Adobe yet with an activation code. When I check my account it says I have no purchase. Not sure

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• I bought After Effects and downloaded the trial version, which of course requires the serial number, which I can't find anywhere, despite some of the things I read on the forum. Help, please!

  So, yesterday I bought After Effects (first time member creative Cloud and it was the only program that I bought so far through CC) and I got the email about the transaction is successful. I downloaded the installer CC, installed and then downloaded the trial version of After Effects, since it was the only option available. However, even if I went through my account and tried a few other things that have been proposed on the forums, I can't seem to get the serial number, so I can finally put the licensed software. Any help would be wonderful.

  Thank you in advance!

  Meriem, there seems to be some disconnect that the host file should solve the problem.

  Please contact support by calling/chat so that an agent can remote into your machine and solve the problem for you.

  Contact the customer service

• When you use the application phone on my Droid, the screen flashes

  The phone is a Droid that is original, bought in December 2009 at Costco.  The service provider is Verizon.

  For example, when I call automatic CVS Pharmacy prescription refill service, the screen flashes and is mainly off makes it difficult-not impossible to enter a list of numbers of RX to recharge.  It is repeatable.

  I tried to use the phone to access the payment system of automated mortgage payment to my Bank, a large National Bank and had the same results. It's also repetitive.

  I am running firmware version 2.1 - update1.

  I'd appreciate any help anyone has this problem.

  Thanks in advance,

  Glen

  I think your problem is that your fingers trigger the proximity sensor.  When you enter the numbers on the phone during a call make sure you hit the first speaker key.  This will disable the proximity sensor and the screen will not virgins on you you are trying to enter numbers.  I hope this helps.

• I bought after effects cc a few hours ago, but now creative cloud say to me that I have to pay again

  Hi, I bought after effects cc a few hours ago, but now creative cloud say to me that I have to pay again. My question is how long it takes to download? Or what can I do now?

  Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors

  Mylenium

• I called to cancel my subscription to the month for first adobe adobe support.  The representative told me that my membership was cancelled successfully.  But when I checked my account, it says my subscription needs to be renewed within a few days. Hoes i

  I called to cancel my subscription to the month for first adobe adobe support.  The representative told me that my membership was cancelled successfully.  But when I checked my account, it says my subscription needs to be renewed within a few days. Hoes it mean, the representative has not really cancelled my subscription?

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• I bought After Effects, but still have limits?

  I bought sequelae and entered a valid serial number, but I'm still stuck with the limitations of the trial?

  Limitations of the trial

  Due to licenses of various codecs, several formats are not supported in the trial version of After Effects CS5, limiting the features available in the trial. Formats not supported in the trial include AVC-Intra, AVCHD, HDV, XDCAM and Canon XF. In addition, some formats, such as MPEG-2, MPEG-2 DVD, and MPEG - 2 Blu - ray, cannot be exported from the trial version. For more information, visit the help resource center.

  Some plug-ins from third parties, such as Imagineer Systems mocha shape mocha, Foundry Keylight, CycoreFX, synthetic aperture Color Finesse, fnord ProEXR, and Digieffects FreeForm, are not included in the trial version of After Effects.

  If you decide to purchase After Effects CS5 after the trial period, support for these codecs and plugins will be added automatically via a simple update once you enter a valid serial number.

  The last part quotes

  If you decide to purchase After Effects CS5 after the trial period, support for these codecs and plugins will be added automatically via a simple update once you enter a valid serial number.

  Well when I put my serial key that he had a green check mark, and when I go to HELP > UPDATES, it says all my programs are up to date...

  What specific limits see you in After Effects after you have entered the serial number?

  Problems to import all files protected formats?  Export problems?

  Here are a few things you can check if the protected content is installed:

  * Add a comp to the render queue and open the output Module settings.  Is MPEG2-DVD format available?

  * In the Presets and effects Panel, or in the menu effect, is synthesis > Color Finesse available?

• Installation of Adobe After Effects CS6 from a DVD

  I can't get my CS6 Adobe after effects install from After Effects CS6 disk when I insert it into the optical drive.  It does not seem to recognize the drive.  What should I do now?  Other disks will work perfectly when you use the drive.

  Download the software as the trial from the Adobe.com site and use the serial number to license it.

• The Adobe application manager maintains unexpectedly close immediately after that b being open when I try to download After Effects and repeat the process when the error message appears asking me to reopen.  Why isn't she let me download After Effects?

  The Adobe application manager maintains unexpectedly close immediately after b being open when I download tryto After Effects and repeating the process when the error message appears asking me to reopen.  Why isn't she let me download After Effects?

  Drogers1102 please use the uninstaller of creative application Cloud Desktop, then reinstall.  You can find more details at the request of error "Failed to install" Creative Cloud Desktop - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

• I bought after effects cc but my creative cloud of office don't seem to know anything?

  I bought after effects cc but my creative cloud of office don't seem to know anything? And when I try to open once I wonder always to buy it or to activate...

  I tried to download it again several times, but without success, he is still telling me that the time of the trial is finished with a button telling me to buy it.

  Check your Adobe ID and call customer service if you still have problems. The Adobe ID that you used to buy the collection of CC is the same as one you should use for all your creative cloud stuff.

• Rough Cut created as a prelude with transitions, sent to first Pro works then, using 'replace with After Effects comp', loses the transitions. Why?

  With the help of Creative Cloud 2015 apps exclusively on a 64-bit win 8.1 Pro Gigabyte MB 8 core AMD pcu with 16 GB of ram and nVidia GeForce 8800 GTX graphics card. I deleted all the cache and restarted.

  Created a simple Rough Cut in prelude routinely using H.264 in mp4 video and still photos from format of (via Media Encoder) components ingested in prelude ~

  Rough Cut, composed of a sequence of 1 always followed by 4 x 3 second mp4 followed by another still followed by 4 more 3 second MP4, total length of 30 seconds.

  Together, then the default prelude "Cross dissolve" transition between each item in the first edit.

  Successfully sent this first edit in Premiere Pro using the menu option integrated prelude - send to first.

  Works like a charm in Premiere Pro, including cross-fade transitions.

  HOWEVER, now, in Premiere Pro, have not been able to use then 'Replace with After Effects' option under ' Dynamic Link ~ option is grayed out, regardless of how I select the element/sequence to replace. "

  The only way I have found to use all the options 'Replace with After Effects' is the one that appears when you right-click on a sequence in the timeline window, but when open in After Effects, crossfade effect has disappeared; Only the elements of the scene still show when parsing through the sequence in the timeline.

  After investigation, it turns out that the order of the individual elements that contribute, in the after effects project Panel, has been auto-réarrangés as assets to dissolve cross is now distributed among the other elements of the sequence and therefore cannot perform the intended function. It also destroys the fade in Premiere Pro effect that worked very well before attempting this 'Replace with After Effects' option.

  I need to find a way to keep this intact sequence in Premiere Pro and after Effecys and be able to use After Effects to add additional effects to this rough cut sequence...

  I have run the available tutorials in Adobe and Lynda.com and searched the forum for an explanation, but so far, nothing, I found has solved this problem. :

  1. How can I get the Adobe Dynamic Link to function when it is grayed out in the choice of Menu file?
  2. How to make the right click option 'replace with After Effects' to send the sequence in After Effects without changing its infrastructure, as described above?

  I await with confidence to find someone here who knows what I'm doing well wrung out! and who can show me the error of my ways. TIA. /PSB

  First transitions don't come in After Effects. They never have. Your workflow is not compatible with dynamic link. You should use AE to create shots and then change these shots in Premiere Pro. Trying to bring in a sequence which was finalized with effects and transitions is a losing proposition and not recommended.

• After Effects CS6 does not open: "after effects warning: an unknown Adobe Player Engine error has occurred." Scripting is disabled. »

  I erased my computer but I managed to get After Effects CS6 return looking in Windows old on my hard drive, every time I try and open AAE I get this error message "after effects warning: an unknown Adobe Player Engine error has occurred." Scripting is disabled. »

  What should I do?

  Thank you.

  He started after this error message?

  Is what version of CS6? 11.0.4? If this is not the case, try to update to it.

  Why not just reinstall from your original disc or download?

• Cannot install After Effect free trial, the page shows "that we are now some questions, please try again later." If the problem persists, contact customer support. "for several days.

  Cannot install After Effect free trial, the page shows "that we are now some questions, please try again later." If the problem persists, contact customer support. "for several days.

  Is this problem will soon be resolved? Thank you!

  You MUST have a 64-bit computer and operating system... What is your computer?

  -Programs are supposed TO not view or download if they are not installed on your computer

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• I'm trying to download the free track of After effects.  Keep the error message and get the ' we are currently experiencing some issues, please try again later. " If the problem persists, contact customer service. »

  I'm trying to download the free track of After effects.  Keep the error message and get the ' we are currently experiencing some issues, please try again later. " If the problem persists, contact customer support. "what I'm doing. I have tried for 2 hours and need to complete course work.

  you use the cc desktop app to download?

  If not, https://creative.adobe.com/products/creative-cloud

• I bought and installed Lightroom 6.  It works but there is a message saying that my trial period has expired and when I try to log in to Lightroom on my iPad it says the same thing.  How can I fix it?

  I bought and installed Lightroom 6.  It works but there is a message saying that my trial period has expired and when I try to log in to Lightroom on my iPad it says the same thing.  How can I fix it?  I got a trial of Lightroom CC before I installed.

  allen456 wrote:

  Is there anyway that I can go to CC without losing all my investments in Lightroom 6?

  No, it is not AFAIK. You can try back LR 6 and then buy the subscription of photographers. You will need to contact Adobe about this.

  Note that this is not Adobe. This is a user to user forum.

  Do a search for Adobe product return.

• After effects CC has the same capabilities of stereoscopic 3D rig than CS5?

  I was wondering if after effects CC has the same stereo rig capabilities as CS5 and CS6?

  Thank you for your time and your consideration.

  Yes.

  If you have questions like this, simply look through the lists of changes for each version. We list all the features added, modified and deleted:

  http://Adobe.LY/DVA_updates