I bought an annual subscription, the invoice is paid, but I can still only download programs demo versions. Why? and I have to do to activate the software?
I bought an annual subscription, the invoice is paid, but I can still only download programs demo versions. Why? and I have to do to activate the software?
I contacted Adobe support and they helped to solve my problem:
My problem was with the "hosts" file using Adobe. Because of the way he wrote Adobe couldn't see my subscription and only saw me as a trial license.
I was instructed to download the Adobe Creative Cloud Cleaner Tool for Mac and by accepting the agreement, once
Click on the chosen "Difficulty Host File" tab.
Click on "selected cleaning."
-This should fix the errors with your hosts file and allow your membership to be recognized!
Hope this helps
Tags: Adobe
Similar Questions
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I bought the annual subscription of creative cloud, but when I open the cloud creative download application, four of the apps that I need the most is a button saying 'buy now' why - what happens when I bought the all creative cloud, not just a software? Why am I not able to download anything I paid?
Hello
Please check the help below document:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
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I bought an annual subscription from month to month with Adobe Creative Cloud. I have installed on my Mac apps but when I downloaded Adobe Creative cloud on my PC, it's wanting to download me new applications of 2014 and there is no way to download previous versions for my PC. What should I do? I can not even cancel my subscription because Adobe has hidden this option.
Previous through Cloud http://helpx.adobe.com/creative-cloud/help/install-apps.html#previous
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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Mac Lion I and of I annual subscription, it seemed to me that creative cloud tried to update Photoshop CC, DC Bridge and Lightroom 5, purchased and more programs rather replaced by those of the test, the ' I have subscription comes due in November, what I do to restore those bought? Thank you
Please check the system requirements for | Creative cloud, you can upgrade your system if allowing you to use applications Adobe Creative Cloud CC 2015.
If you who have the old version, see: download and install Adobe Creative Cloud applications
I hope this helps.
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Hi, I work with the standard of the CS6 for Mac, Adobe, I bought a DVD with the software. I already installed on my mac book. Soon, I want to buy a second computer for my work. When I purchased the software, I was told that it is possible to install the software on a second computer. But I also read lately that I will be allowed to work with a computer. I want to work on both of my computers without or install and / activation of the software every time. Is this possible? Thank you!!
@
You should be able to install the product on two computers as long as they are running at the same. The platform should also be Mac
You can download the product of
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I have to cancel my subscription of stock of adobe, but I can not connect, what can I do?
I have to cancel my subscription of stock of adobe, but I can not connect, what can I do?
Hello
I see that you have contacted the support team and your subscription has been cancelled.
Kind regards
Bev
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I have 2 products you bought on the Web site. Adobe Photoshop elements 14 (windows) and Adobe Photoshop Lightroom 6 (windows). I can only download a trial of Lightroom and updates told me that the server do not connect. The same thing happens with 14 elements.
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser.
If you have installed versions of test you should be able to activate for use fully if you use the serial number of your purchase.
In addition,
Serialize Lightroom trial to activate like Lightroom 6 CC
https://helpx.Adobe.com/Lightroom/KB/serialize-Lightroom-CC-trial-to-activate-as-Lightroom - 6.html
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I am a member of Adobe and I only got a demo version of the indsign try earlier. Now, I want to buy creative 275 KR. per month. How to buy this package?
(I don't have a serial number that the Web site asking...)
you buy here, pricing and membership creative cloud plans | Adobe Creative Cloud
and install you your subscription programs by installing the application of cc, Download Adobe Creative Cloud apps desktop | CC free trial Adobe
and then install your programs through the application of cc desktop subscription.
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A gray transparent screen covers my open window Facebook keeps me to post, but I can still scroll vertically. Reload the page solves the problem for a few minutes before repeating the procedure. Problem with the Facebook Page right now.
Hi Hannesdp,
Thank you for your question. Right now, your question was refitted to the Helpdesk and to examine the issue, I will need a little more troubleshooting information.
First please try to access the page in a private window, and then try to reproduce the problem in Mode safe, if it is not reproducible in Mode without failure, then one of the extension or pug-ins can affect scripts on this page.
"Try Mode without failure of Firefox to see if the problem goes away. Safe mode is a troubleshooting mode, which disables most of the modules.
(If you use it, switch to the default theme).
- Under Windows, you can open Firefox 4.0 + in Safe Mode holding the key SHIFT key when you open the desktop Firefox or shortcut in the start menu.
- On Mac, you can open Firefox 4.0 + in Safe Mode holding the key option key when starting Firefox.
- Under Linux, you can open Firefox 4.0 + with leaving Firefox then go to your Terminal and running Safe Mode: firefox-safe-mode (you may need to specify the installation path of Firefox for example/usr/lib/firefox)
- Or open the Help menu and click on the restart with the disabled... modules menu item while Firefox is running.
Once you get the pop-up, simply select "" boot mode safe. "
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to understand that one. To do this, please follow article Troubleshooting extensions, themes and problems of hardware acceleration to resolve common Firefox problems .
To exit safe mode of Firefox, simply close Firefox and wait a few seconds before you open Firefox for normal use again.
A screenshot of the problem and a screenshot of console js may also be necessary if the problem persists in a private window. These are the two reference tools that I can clarify as well.
[Tool console]
[Record]And if other contributors have other ideas of troubleshooting or input please do not hesitate. We are all happy to help!
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My whatsapp necessary updated and I had problems making inturn I reset everything on the iphone5 it says my whatsapp was purchased and download free of charge despite being there download it still only downloads help please what should I do
Look for its requirements.
I remember something similar happening to a friend of mine, but the sound of it, your phone can be updated. Aka what stop app works with earlier versions.
But search for it in the app store to see its requirements! It will tell you!
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I can't connect to creative cloud, and so I can not install the Photoshop account I paid for. I changed my ID adobe several times, but I can't connect to creative cloud, he always says I have the wrong password. Help, please. Thank U
Hello
Please contact the support.
Concerning
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Have you had to face the problem, that there is no an error but just can't open Lightroom app on your computer? I have a photoshop, but not Lightroom work and plan creative cloud... Almost all tried, nothing does not help and may not always know where the problem...
Windows. I just did a cover on my pc and reinstalled cloud once again, now everything seems ifne, thank you
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Hello, I had a problem with my band. It does not really suppose he numbered scenes everything in order and he has so far in until I missed an and changed for the good order. But now when I go back to where I left and I have create a new scene number come up as * it and I need to change personally. is their any way I can change it to order normally?
Hello
You can manage this through the "Manage scene numbers" option in the menu 'Production '.
There is a setting in this dialog box to assign scene numbers automatically to the new scenes.
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I downloaded the trial version of Adobe Premiere, but I can't open in programs, also in the creative cloud. How can I open it?
You MUST have a 64-bit computer and operating system... What is your computer?
-Programs are supposed TO not view or download if they are not installed on your computer
MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html
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I payd with my credit card for the CC costumes... why can I only download trial versions?
I payd with my credit card for the CC costumes... why can I only download trial versions?
Hi APS investment.
I checked your account and I see that you have subscribed for the creative cloud for teams in which you have a license that you have assigned to the same Adobe ID, but the invitation is still not accepted.
In order to activate the license, please accept the invitation of your receipt for the same email, then sign on the CC from Adobe and reconnect.
Sign in, sign out | Creative office cloud app
Kind regards
Sheena
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