I bought and downloaded Acrobat Pro XI but are unable to install
My Acrobat Pro XI trial ended and I bought rather than subscribe. When the download wizard is finished, it nothing other than to say that the download is complete. I have the file downloaded and run setup.exe. I have seems to be going through the motions, but when I try to run it and insert the serial number provided, told me that the serial number is valid, but that no request for qualifications are on my computer. I'm in a loop of downloading, trying to save, uninstalling the app again, re-download, etc.. I was getting nowhere after paying $200 to purchase the download of Acrobat Pro XI version.
After discussing with telephone support Adobe, I have entered my serial number for Acrobat X Pro (not the Pro XI I bought) and was able to complete the installation of Pro XI. Apparently, since I've been upgrading to XI Pro, I had to choose X Pro and enter my serial number X Pro before she would allow registration of the XI Pro that I bought.
Tags: Adobe
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