I bought and downloaded Acrobat Pro XI but are unable to install

My Acrobat Pro XI trial ended and I bought rather than subscribe.  When the download wizard is finished, it nothing other than to say that the download is complete.  I have the file downloaded and run setup.exe.  I have seems to be going through the motions, but when I try to run it and insert the serial number provided, told me that the serial number is valid, but that no request for qualifications are on my computer.  I'm in a loop of downloading, trying to save, uninstalling the app again, re-download, etc..  I was getting nowhere after paying $200 to purchase the download of Acrobat Pro XI version.

After discussing with telephone support Adobe, I have entered my serial number for Acrobat X Pro (not the Pro XI I bought) and was able to complete the installation of Pro XI.  Apparently, since I've been upgrading to XI Pro, I had to choose X Pro and enter my serial number X Pro before she would allow registration of the XI Pro that I bought.

Tags: Adobe

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