Similar Questions

• Hello! I bought a subscription to Adobe Creative Cloud, I sign, but I do not recognize sales offers me only the trial. What can I do?

  Hello! I bought a subscription to Adobe Creative Cloud, I sign, but I do not recognize sales offers me only the first instance .What can I do?

  
  

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• Hi, I got creative cloud on my dell laptop but recently the laptop has stopped working so I got a mac, and I downloaded creative cloud on my mac, but it comes out as a trial version. don't know why, can anyone help?

  Hi, I got creative cloud on my dell laptop but recently the laptop has stopped working so I got a mac, and I downloaded creative cloud on my mac, but it comes out as a trial version. don't know why, can anyone help?

  Additionally, you can check: FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

• Hello, I have an old MacPro with OSX 10.7.5, I bought used a Creative Suite3 Premium CS3, but it's an upgrade and I have more the CS2 version. I can't use it, what can I do? Translation (automatically attempt

  Hello, I have an old MacPro with OSX 10.7.5, I bought used a Creative Suite3 Premium CS3, but it's an upgrade and I have more the CS2 version. I can't use it, what can I do?

  Translation attempt (automatic):

  Hello, I have some old MacPro with OSX 10.7.5, opportunity, I bought a Creative Suite3 Premium CS3, but it's an upgrade and I have not any version more CS2. Cannot be useful for me, what I do?

  You can try using the serial number from here, error: "Activation Server unavailable". CS2, Acrobat 7, pass a hearing 3

• I want to download legacy, but he does not appear in my creative cloud. I want to download it as a trial version.

  I want to download legacy, but he does not appear in my creative cloud. I want to download it as a trial version.

  You must have a 64-bit computer and operating system to download, install and run After Effects.

  CHECH that you are using a 64-bit system.

• I bought adobe student teacher 1 month ago but all my adobe still on trial, and my muse adobe programs expired. What should I do?

  I bought adobe student teacher 1 month ago but all my adobe still on trial, and my muse adobe programs expired. What should I do?

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  or

  A chat session where an agent can remotely look inside your computer can help

  Cloud creative support chat (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I paid for creative cloud photoshop & lightroom, but it won't let me download because of the incompatibility of the system. NA not ask before payment. I have mac os lion 10.7.5. What are my options?

  I have paid for creative cloud photoshop & lightroom, but can not download because of the incompatibility of the system. I have Mac OS Lion 10.7.5. What are my options?

  1 - upgrade your Mac OS to something compatible

  Requirements for programs of cloud... scroll down and check each program

  -http://helpx.adobe.com/creative-cloud/system-requirements.html

  2 - return to https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

• my creative cloud still shows trial version, in spite of buying me the subscription. I tried to sign and, but still does not!

  I bought the plan of creative photography of cloud.   It shows that I'm subscribed to this plan when I log on my account Adobe, but both Photoshop and Lightroom exhibition versions under the name of first instance in the cloud when I opened on my computer.  I opened two trial versions and ensured I was connected, but it is always also a trial version. I bought the plan through Amazon.

  Make sure that your current account (and only adobe identification code used in the next step is the right) by logging in here and check the status of your subscription, https://www.adobe.com/account.html

  Then, if it's current, disconnect and then back to your client application to cc using same adobe ID used with the link above: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  Looks like you have already done this, but be sure that you use exactly the same two-step adobe id.  If you are Creative Cloud applications back in test mode after an update until 2015 for CC

• Creative cloud will download but wont install, I get this error message.

  "Creative cloud set up stopped working: a problem caused blocking the program works correctly." Windows will close the program and notify you if a solution is not available"and then I don't ever have a solution... and I have to download lightroom and adobe photoshop on my new computer laptop for work. Help, please. the laptop is an asus idk if this has something to do with it.

  Hello

  "Set - up Creative cloud has stopped working" error while downloading , please follow

  Hope that helps!

  Kind regards

  Sheena

• I had paid the full cloud 2 days ago, but my software is still a trial version.

  I tried to close the session, log in and re-installed but the problem remains.  Can someone help me?  Thank you.

  I am now using the PS and AI, and I will install more for my new jobs.  Please help me >. <

  Please see the links below.

  • Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
  • Applications creative Cloud back in test mode after an update until 2015 for CC

  Also, make sure you use the right adobe ID to log in.

  Hope this will help you.

  Kind regards

  Hervé Khare

• Hello! My Muse CC 2014 Adobe is in Portuguese. My creative cloud adobe is configured to install my apps in English version. I have uninstall a Portuguese version and re-install adobe müde CC 2014, but the installation creative cloud a Portuguese version.

  Please help me!

  Hello

  Have you tried to change the language of the Muse of change (2nd from left)-> preferences (last submenu). Check this screenshot

  

  don't forget to restart Muse after you change the language in Muse

• I, ve changed a trial version of Lightroom 3 CC for a creative cloud membership, paid, but I still have the trial version. What should do?

  I received an email from Adobe that they received my payment and I have a subscription for one year, but in the desktop application Adobe Creative cloud en CC Lightroom Photoshop CC are still a trial version. I me announced on the Lightroom CC app which results in the evolution to version 6 of Lightroom. But when I open the Lightroom app I get a message that I have only 3 days left to use.

  So what to do?

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  https://forums.Adobe.com/thread/1962238

• Cannot open the Creative Cloud App (Mac)

  Morning, I read tons of message about this problem and still does is not for me. I see this screen:

  

  

  -J' uninstalled the application through the CC cleaning tool.

  -J' deleted content OOBE, including the opm.db file

  -J' I disconnect in the web (can not do in-App), I used a different Adobe ID and nothing works.

  Please, can you help me? I need to use XD and have no way to do it.

  Best,

  DGM. -.

  Hi Danielg56466162,

  As you said you have tried all basic troubleshooting steps and also mentioned several threads on the forums, I would always recommend refer you to the links below and check if this is useful:

  Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress

  Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel

  Creative Cloud Desktop App taped blue spinning wheel after update.

  If the links above do not help, then please follow here shared steps and reset your hosts file: Mac-CS3 Licensing error, can not activate

  Just in case if she still does not then follow the shared here and manually clean Adobe Creative Cloud desktop app from your machine: illustrator reinstall a trial version free 1 day old!.

  Let us know if that helps.

• After uninstalling update Creative Cloud on Mac problems settled not more

  Hi all

  A few days ago, I discovered the problem that my Mac Adobe Creative cloud has not put more up-to-date. Error code 1002.

  I followed all the advice from the website of adobe about this problem. For example, Creative Cloud desktop application failed to install (error code: 1002) .

  In the end, I came to uninstall my current Version of creative cloud (Point 3 of the notice) and reinstall everything simply. Hoping that it would solve the problem.

  Now, even the downloaded the CC installation application installation process no longer works. It is said (translated from German): following problems occurred: during the download process, is a problem. Tips about the mistake of diagnosis, you will find on our support page. (Error code: 201)

  I checked all the network connections, turned all the firewall etc, I am logged on as administrator and so on.

  Anyone any idea?

  For those who are affected by the release Code 123 please upgrade to Mac OS 10.11 to resolve the error.  Alternatively if you do not want to upgrade then please contact our support directly team to contact customer support so that the error can be corrected.

• Installation of creative cloud on Mac

  I try to install Creative Cloud on Mac. After double-clicking on the app, a windows Cloud Creative empty is displayed. I'm supposed to see what software is installed and the download process. There is no such thing on the window I. Otherwise, on my Adobe account on the web, I see software "downloading". It seems that there is no download at all. Someone had this problem before?

  Clauded28879454 for more information on how to install the desktop application Adobe Creative cloud please see download and install Adobe Creative Cloud applications.  If you continue to have problems, I recommend you to use another web browser.  We invite you to update this discussion if you have additional questions about the installation process.