I bought Lightroom 6 for MAC somw earlier. Now, thanks to a system remains, I can't install LR6 more. Installation stops with an error message: The Adobe Support Advisor was discontinued the Adobe Support Advisor tool served to ana
Does anyone have an idea what to do?
Thanks in advance
If the error mentions the installation program was unable to initialize:
start at the top and work your way down to apply applicable patches until your problem is solved.
If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
If your error is:
"Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.
first of all, rename folder OOBE OOBE.old.
to find the OOBE:
Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE
Win 32 bit OS: Program Files \Common Files\Adobe\OOBE
Mac os: HD > library > application support of > adobe > caps
Mac os: USER > library > application support of > adobe > OOB
If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
If you use an installation dvd:
Copy the contents of the drive in a desktop folder and install from this directory.
If you are using a mac:
1. try to create a new user account in Mac with administrator privileges.
2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the
3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.
4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.
5 restart the installation.
If everything is applicable above fails, check your Setup logs:
http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html
Tags: Adobe
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If its still under warranty take it back. Tell them to fix it properly. Or replace
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Remember - this is a public forum so never post private information such as numbers of mail or telephone!
Ideas:
- You have problems with programs
- Error messages
- Recent changes to your computer
- What you have already tried to solve the problem
Hi kmurf32,
(a) what programs you try to uninstall?
(b) what is you receive the exact error message?
(c) are that you can install updates for Windows and other programs without any problem?
To better understand the question, please provide more details about the problem you are having, we will try to help you solve the problem.
If you are unable to install a program, you can follow the steps to uninstall from the computer.
Step 1: use the Windows Installer Cleanup utility for delete all entries (uninstall program) that are associated with the product that you're having trouble:
Download and then install the Microsoft Windows Cleanup utility. To do this, see the Microsoft Web site:
http://download.Microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
Save the file to the desktop. When the download is complete, double-click the file and then follow the directions. When the installation is complete, click Start, point to all programsand then click Windows Installer Cleanup.
In the list of the products installed , delete all entries that are related to the product you have installed wrong. If there are too many entries, click select all, and then click Remove. When you have deleted all entries, click exit, and then start the installation of the product
Description of the Windows Installer Cleanup utility
http://support.Microsoft.com/default.aspx/kb/290301
Thank you, and in what concerns:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
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installation stops with a "cannot detect the last level cache.
ESXi 5.0 installation process stops with a message "cannot detect the last level cache.
VMware ESXi 5.0.0 [Releasebuild-469512 x86_64]
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PCPU0:2048 / bootstrap
PCPU 0: S
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Hi all
I had the same problem after turning on in BIOS "Max CPUID Value Limit" to activate option.
Disabling above option help me to install vmware esxi 5.0
Anatoliy
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How can I get help to help me with an error on the adobe site
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Refer to this to download older versions:
Direct download links for Adobe software
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HAL
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How can I fix it? or what is wrong now?
Hi Stelana,
If I understand correctly, the computer turns off when you want to disconnect.
This behavior may be caused by this security software on the computer, or the computer might be infected with the virus.
To refine the question, I suggest you try the following steps:
Step 1: Disable the security software and test, follow the steps mentioned below
http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software
Note: Activate security software once it's all done.
Because this problem occurs after cleaning registry, critical registry keys may have been changed.
Some programs available for free on the Internet may contain spyware, adware or virus. Only download and install programs from software publishers that you trust. Even if the website, that you download the program trust, you must also trust the Publisher of the program. For more information, see when to trust a software publisher.
Please see the link below:
Registry cleaners are needed?
http://Windows.Microsoft.com/en-us/Windows-Vista/are-registry-cleaners-necessary
Step 2: Run a scan online for any threat and try to correct
http://OneCare.live.com/site/en-us/Center/cleanup.htm
You can follow the steps provided by Vincenzo Di Russo MVP to get rid of malware on your computer, please click on here.
Thank you, and in what concerns:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
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Hi Bani.
Thank you for your response.
I checked the records described, but I have no one. log.gz file.
Also-see-link and the description was more interesting.
In my case, an old installation of photoshop elements was defective! A few days previously, the works of v13 pe, but today (after the installation of LR6), the application did not.
I uninstalled this misapplication and tried again with the LR6 configuration.
Now I'm happy. LR6 is installed.
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I bought my 2009 year Adobe Creative Suite 4 for Mac OS. Now I have bought me a few weeks ago a new Apple iMac 27-inch with new ElCapitan Workprogram. I turn all my dates with a time machine backup of my old iMac 27. But now I can't start my program of photoshop CS4. The error number is 150:309. Call support, they say. It will be very happy, if you can help me. Best regards from Germany black forest... Your Thomas
using time machine to restore the adobe programs is problematic.
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Restart your computer
well install cs 4 using the installation files and your serial number and activate: How to open third-party developers not identified in Mac OS X applications ' Mac Tips .
Available downloadable Setup files:
- Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
- Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
- Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6.4| 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
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