I bought Lightroom 6 for MAC somw earlier. Now, thanks to a system remains, I can't install LR6 more. Installation stops with an error message: The Adobe Support Advisor was discontinued the Adobe Support Advisor tool served to ana

Does anyone have an idea what to do?

Thanks in advance

If the error mentions the installation program was unable to initialize:

start at the top and work your way down to apply applicable patches until your problem is solved.

If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

If your error is:

"Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.

first of all, rename folder OOBE OOBE.old.

to find the OOBE:

Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE

Win 32 bit OS: Program Files \Common Files\Adobe\OOBE

Mac os: HD > library > application support of > adobe > caps

Mac os: USER > library > application support of > adobe > OOB

If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

If you use an installation dvd:

Copy the contents of the drive in a desktop folder and install from this directory.

If you are using a mac:

1. try to create a new user account in Mac with administrator privileges.

2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the

3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.

4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.

5 restart the installation.

If everything is applicable above fails, check your Setup logs:

http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html

Tags: Adobe

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