I bought lightroom 6 upgrade and it will not be installed

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• I installed Acrobat DC (upgrade) and it will not be installed. When is request a serial number from the previous it is not accepted. I use 9.0 which doesn't show in the drop-down window. How should I proceed?

  I installed Acrobat DC (upgrade) and it will not be installed. When is request a serial number from the previous it is not accepted. I use 9.0 which doesn't show in the drop-down window. How should I proceed?

  Hi davidm1224,

  I regret that we do not any version upgrade to Acrobat DC of Acrobat 9.

  You can buy the full version of Acrobat DC.

  For more details, please visit: Plans and prices | Adobe Acrobat DC

  Let us know if you encounter any problem.

  Concerning

  Meenakshi Negi

• I just bought 6 Lightroom on DVD and it will not be installed. message says OS disappointed requirment, Windows Vista not supported. I have Windows 7, NOT in Vista. What is the problem?

  Just bought 6 of Lightroom and it don't be loading not - says OS requirement not met (whatever!) and Windows Vista supported nopt. I HAVE WINDOWS 7, VISTA NO. Add to my frustration, I can't just talk on the phone to ask a question, I have to go through any of this bubble.

  Try installing lightroom 6 on windows 7 get interface requirement not met windows vista not supported

• I bought acrobat pro 11, and it will not download.  I get this message: could not open Acrobatpro11_dim as the sponsor's identity cannot be confirmed.  Help!

  I bought acrobat pro 11, and it will not download.  I get this message: could not open Acrobatpro11_dim as the sponsor's identity cannot be confirmed.  Help!

  Gabbimai please try to download using another web browser.  If you continue to experience difficulties with the download process then I would recommend review to find a download link on Adobe.com.

• I have lightroom 4 works under vista, I bought lightroom 5 upgrade, but it does not load can help you?

  I have lightroom 4 works under vista, I bought lightroom 5 upgrade, but it does not load, can you please help?

  Hi J H. Williams

  LR 5 is not supported on Windows Vista...

  Please check the link for the minimum system requirements below: http://www.adobe.com/products/photoshop-lightroom/tech-specs.html

• I upgraded to el capitan, now I can't use illustrator without installing Java and Java will not be installed

  I've upgraded to el Capitan and now can't use Illustrator without Java and Java is not installed.

  What Java did you install? There is the old V. 6 of Apple and a newer version of Oracle. What version of Illustrator do you use?

• I bought Acrobat Pro DC and it will not download. Technical support wants remote access to my computer and I will not allow him. Can anyone help?

  Running on Windows 7 system. Computer runs through the whole process, but will not complete the download. Really desperate to make it work.

  Hi samf42195762,

  Please try this: -.

  Run this tool cleaner Download Adobe Reader and Acrobat cleaning - Adobe Labs tool to uninstall previous patches for Acrobat, restart your computer and open the Task Manager, make sure that there is no Adobe process running inside.

  Now download & install Acrobat Pro DC using this link https://cloud.acrobat.com/acrobat & serialize using your Adobe ID

  Let me know how it goes.

  Kind regards
  Nicos

• I have windows me and I am trying to install windows xp on my drive and it will not be installed. How can I fix it?

  I have the disc for xp that I bought. It has been installed on this computer before. I had to restore the computer and now I can't reinstall xp from the disk.

  Hello

  ·         What is the exact error that you are experiencing when you try to install Windows XP on the system?

  ·         You have the full version of the Windows XP operating system or upgrade disk?

  ·         Are doing a clean installation of Windows XP or install an upgrade?

  Make sure that the XP CD is not damaged. If you have the upgrade disc you can not make a format installation. You can only switch to the older operating system to windows XP. I suggest you follow the steps mentioned in the article given below to install Windows XP on the system.

  How to install or upgrade to Windows XP

  http://support.Microsoft.com/kb/978307

• need to reinstall gdata antivirus.cannot delete it all and it will not re install. Have done everything society has suggested.cannot see anything in the regristery

  I uninstalled the antivirus because it would not turn. G - data was told to use cleaner them that I've done and it showed that this power has disappeared. But it will not reinstall because it's seeint the there.but program, I can't find it anywhere.

  It comes with Vista, upgrade install and activate Forum.

  http://social.answers.Microsoft.com/forums/en-us/vistaprograms/threads

  Ask your question in the Forum Vista programs at the above address.

  See you soon.

  Mick Murphy - Microsoft partner

• my laptop won't go to the starting window to type my password so I am trying to install windows 7 and it will not be installed.

  my computer windows vista laptop will not go to the start menu to type my password

  You are doing a Windows 7 upgrade starting in a race and activation of Vista operating system.

  Try to repair Vista:

  Restore point:

  Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

  Try a restore of the system once, to choose a Restore Point prior to your problem...

  Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

   

  If restore work not and you do not have a Vista DVD from Microsoft, do a repair disc to do a Startup Repair:

  Download the ISO on the link provided and make a record of repair time it starts.

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

  When you have changed that, insert the Bootable disk you did in the drive and reboot.

  http://www.bleepingcomputer.com/tutorials/tutorial148.html

  Link above shows what the process looks like and a manual, it load the repair options.

  NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.

  Read all the info on the website on how to create and use it.

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  ISO Burner: http://www.snapfiles.com/get/active-isoburner.html

  It's a very good Vista startup repair disk.

  You can do a system restart tool, system, etc it restore.

  It is NOT a disc of resettlement.

  And the 32-bit is what normally comes on a computer, unless 64-bit.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Case of failure of the foregoing:

  Reinstall Vista > and then upgrade to Windows 7.

  http://social.answers.Microsoft.com/forums/en-us/w7install/threads

  "Download Windows 7 installed and activated on your PC."

  See you soon. Mick Murphy - Microsoft partner

• I bought Adobe Lightroom at Amazon and it will not start.  Do I have to have the cloud?

  I bought Adobe Lightroom6 at amazon.  It looked like it installed, but doesn't start.  I restarted the computer and it doesn't always start.  I have not the creative cloud... do I need?

  you have a computer/os 64-bit?

  If so, you have the option 'Ignore' the warning?

  If so, ignore her and install anyway.

  If you have 64-bit win 8, update 8.1

• While using the FF browser, a window appeared, telling me I had an outdated version and should upgrade and it will not install or I would uninstall to re

  First of all, I have Windows XP/HE/SP3 and my main browser is IE8, although I have also have Google and had, FF V #21. And when you use the FF browser, warned that my current version was exceeded, etc., even when I just installed V #21 only 1 week ago but I took word FF for her and clicked on (x'd) to install the upgrade. The application (AP) used for installation was called "Optimum Installer" and had the word "Firefox" in smaller print in the upper left. This diff seemed AP I used to install just 1 week before, but since I used IE8 install FFV #21 initially, I thought that the FF browser used this AP "Optimum", so I did. The small window and then said, "you have chosen to open this file" and yet there is no option 'open' to 'save', or cancel. So I x'd on 'save' and my Norton File Checker jumped up to tell me this file is 'safe '. But subsequently no installation window appears, then I tried to DL the file again and still no windows installation after a total of 8 attempts. I finally found the configuration file in 'my documents' and opened it and x'd for install. It seemed to work ok, tho even once, I was asked a lot of questions on doing them so and these my default browser or search engine, or home page, etc., and even others, but I declined, I think, but of course not a misunderstandings possible. in any case, the AP told me that I had managed to install this new version of FF. So of course I wanted to open it and see how it would work and I am went to my task bar of the bar/notification to X on the icon of the globe and instead it showed a 'setup' icon I put my mouse beneath him and he says "Mozilla Firefox" so I went ahead and x'd on it waiting for FF to open. Instead, a small warning telling me I had to restart for the installation to complete, I did, but no change. Tried at least half a dozen times and nothing new in or no, version of FF works now on my pc. I tried to look at the support, but no answers, then tried to uninstall and it don't let me do this, it keeps saying that "your computer must be restarted to complete a previous update; Yet who already has not worked. Also, I went to a #21 a v #13.0.1 with 77 MB + space V, which is more FF #21. Now, I think this version is corrupt and really don't want, but cannot get rid of it. I even tried to reinstall V21 (also of IE8, since I don't have FF browser now) and it goes up to a point, but also tells me so I can't get this V21 until I complete an installation/upgrade from another version. So basically, I have what I believe is a software on my pc, corrupted/malicious who is called Mozilla V #13.0.1 - I cannot get rid of and also impossible to reinstall the version I had, less I complete installation of the one I have, but don't think that I want now. Remember also, I can't make suggestions of in the browser of FF that have been suggested, because I never saw, only IE8 and Google... Any suggestions?

  Try Revo Uninstaller to uninstall or find malware.

  • Adwcleaner
  • ESET Online Scanner
  • MalwareBytes Anti-Malware

• I bought are 11 and it will not be installed

  I have a cd - rw drive.  your needs said that Windows XP with service PAC 3 will accept installation.

  the installation disk will work on my CD player - RW.

  The software package should specify the minimum requirements for installing the software.  If she says a DVD - ROM drive is required (minimum), then it is likely that your CD drive that can be used.  You will probably need to download the software and then activate it with the serial number you received with the CD.

  I'm not familiar with what ARE 11, but you should be able to find available for download in the pages of Adobe products if there is a new version.

• I'm trying to install Adobe Creative Suite for the first time since I replaced my hard drive on my computer. It's saying that the product may be false and it will not be installed. Any suggestions?

  I'm trying to install Adobe Creative Suite for the first time since I replaced my hard drive on my computer. That is to say that this product can be wrong and it won't download. I downloaded before and didn't have any problems. Any Suggestions?

  Use one of the links below

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Lightroom: 6| 5.7.1| 5 | 4 | 3
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I just purcahsed LR CS6 and she will not finish installing.

  I read that the framework is case-sensitive and must be changed. Could it be the problem?

  Exit code: 7

  Please see specific errors below for troubleshooting. For example, ERROR: DF015...

  -------------------------------------- Summary --------------------------------------

  -0 fatal Error (s), 1 Error (s)

  -Payload: Adobe Lightroom 6.0.0.0 {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}.

  ERROR: DF015: cannot delete the symlink "/ Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/amtlib.framework/Resources"(seq. 1320).

  CS5, cs5.5: https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

  Lightroom: http://helpx.adobe.com/lightroom/kb/exit-code-7-displays-installing.html

  Photoshop elements 13: https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-installation-errors-exit-codes-6-7.html

  elements of first: http://helpx.adobe.com/premiere-elements/kb/updated-installation-instructions-premiere-ele ments.html