I bought LR6 and it will not download because he thinks that the OS is XP.  The OS is Windows 7 64 bit. This occurs after the serial number is entered. Help.

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• I bought Lightroom 6 and it will not install because it says that vista windows not supported.  How to operate?

  The instructions said lightroom 6 install on Windows Vista Home Edition premium, but when I went to install it, it says os not supported - windows vista.  What should I do now?  I just bought the cd from Best Buy and tried to install the program.  Thank you.

  Hi David,

  Windows Vista is not compatible with Lightroom 6.

  Please check the link for Lightroom 6 system requirements below.

  The system configuration required

  I hope this helps.

  Kind regards

  Vivet

• I need to re-download my cs6 after my book mac crashed and I can't find my package to get the serial number. I need help, I'm just in the middle of editing a photoshoot... ugh!

  I need to re-download my cs6 after my book mac crashed and I can't find my package to get the serial number. Need help please, I'm in the middle of editing a photoshoot... ugh.

  You can download it here: download Creative Suite 6 applications

  If you registered with Adobe, the serial number is the Adobe ID and the password that will be used.

  Otherwise, it will work as a giving fully functional 30-day trial you time to find the package.

  Gene

• I bought 2 Adera for Windows 8, and it will not download. Whenever I click on the download icon, nothing happens.

  I bought 2 Adera for Windows 8, and it will not download. Whenever I click on the download icon, nothing happens. It becomes extremely frustrating that the account has been debited from my bank immediately... Still no game! Any suggestions please. Thank you

  Hello

  You must get in touch with the sales of Microsoft and Windows Store Support for help on this issue.

  To avoid such problems in the future, you can try to reset the Windows Store cache, and then try to buy apps.

  Reset the Windows Store Cache steps.

  a. press Windows + R on your keyboard to open the Run dialog box.

  b. type WSReset.exe, and then click/click on OK.

  c. the information store now open and indicate the following: for the store cache has been cleared.

  Please let us know in case you need assistance on issues related to Windows.

• I bought acrobat pro 11, and it will not download.  I get this message: could not open Acrobatpro11_dim as the sponsor's identity cannot be confirmed.  Help!

  I bought acrobat pro 11, and it will not download.  I get this message: could not open Acrobatpro11_dim as the sponsor's identity cannot be confirmed.  Help!

  Gabbimai please try to download using another web browser.  If you continue to experience difficulties with the download process then I would recommend review to find a download link on Adobe.com.

• I can't get adobe flash player to download for windows 7 Home premium. I have IE10 and it will not download and I have to use google I hate

  I tried many, many times to download adobe flash player in order to watch videos in facebook and play games and it will not download to IE10. I even had Dell involved and they tried everything they knew and that he could not. And so you know if I want to watch videos or play games, I have to use google chrome, I hate because I don't know anything about.  Help

  Hello

  For you help I would be grateful if you could answer the following questions:

  (1) what happens when you try to install Adobe Flash Player?

  (2) what happens when you try to play videos or play games using Facebook?

  (3) you get an error message / code?

  (4) outside of Facebook you are able to access other Internet sites without any problem?

  This could be due to the issue of complicity. I suggest you for the link and check if that helps;

  Method 1:

  Videos won't play or Web pages do not display correctly

  http://Windows.Microsoft.com/en-us/Internet-Explorer/videos-Don ' t work #ie = ie-10-win-7

  Warning: Reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.

  Method 2:

  Diagnosing basic problems with DirectX

  If you have problems getting a game or movie to play properly, the DirectX Diagnostic tool can help you locate the source. DirectX is a set of technologies used by many of the multimedia programs in Windows.

  http://Windows.Microsoft.com/en-in/Windows7/diagnosing-basic-problems-with-DirectX

  Method 3: I suggest you to install Microsoft Silverlight;

  Check out the link for download;

  Download Silverlight 5

  http://www.Microsoft.com/Silverlight/

  If you need help with Windows, please do not hesitate to post. We will be happy to help you.

• "Windows is obsolete", and it will not download them.

  Original title:

  Windows updates

  I have a laptop of Lenovo years with Windows 8 factory-installed.  I can't get Windows updates since December 2013.  It gives the message "Windows is obsolete, and it will not download them.  How can this be?  Do I need to buy and download a new Windows program and should be Windows 8?

  If it's related to "Lenovo" you can communicate with them to discuss this problem:

  Ref: http://forums.lenovo.com/t5/ThinkVantage-Technologies/Lenovo-Solution-Centre-Windows-Update-Disagree/td-p/976339

  On the other hand, it is malware circulating with pop ups of messages "Windows is obsolete.

  Please consider the above.

• I recently bought Lightroom and installed on one of my computers. I tried to install the program on another computer, I, using the same serial number that I already bought and I am not accepted as it says that the SN is invalid. What should I do?

  I recently bought Lightroom and installed on one of my computers. I tried to install the program on another computer, I, using the same serial number that I already bought and I am not accepted as it says that the SN is invalid. What should I do?

  It is possible that you downloaded the demo of creative cloud of Lightroom. The perpetual license key will not work. Uninstall the version on the second computer, it doesn't bother your catalog, preferences and personal files.

  Download the appropriate version from the link below and install them, your license key is accepted and everything will be fine.

  Updates

• Deleted user names and passwords will not apear on a list in the form, but if I start typing them they apear

  Deleted user names and passwords will not apear on a list in the form, but if I start typing them they same apear if I deleted the history. I encountered this problem on several computers: a PC with XP, one with Windows 7 and Mac so I know for some there is a firefox problem. Somehow the passwords and user names remain stored even if previously deleted. I want to sell my PC but I can not because of security risks. Of course, the problem could be solved by formatting the HARD drive and reinstall the OS, but I want to know how to solve the problem without doing. I've tried everything and still they stay... Please help me... and I want to know if anyone else has this problem. Thank you!

  If the names and passwords still show in the password manager so that they are not deleted.
  See http://kb.mozillazine.org/Password_Manager

  If you don't see them in the password manager, but they still fill then you either they have saved in form or you have an extension that has saved this data.
  See remove the navigation, search and download history on Firefox

  You can check the form data saved with this extension:
  Form history control: https://addons.mozilla.org/firefox/addon/12021

• Updated the macbook pro of el capitan and now will not start. Instead, I get the error message "your computer restarted due to a problem". Someone at - it suggestions on how to solve this problem?

  Updated macbook pro today for the latest version of el capitan and now will not start. Instead, I get the error message "your computer restarted due to a problem". Someone at - it suggestions on how to solve this problem?

  It would be helpful to post what the screen says.

  -Try to reset memory NVRAM/PRAM and SMC

  MacIntel: Reset of the controller (SMC) system management

  https://support.Apple.com/en-us/HT201295

  Subject of memory NVRAM and PRAM

  https://support.Apple.com/en-us/HT204063

  -Try to start safe mode

  OS x: what is Safe Boot, Safe Mode?

  https://support.Apple.com/en-us/HT201262

  -Start to recovery and repair the startup disk

  OS X: on OS X Recovery - Apple Support

  https://support.Apple.com/en-us/HT201314

  -If it is repairable reinstall the OSX

  How to reinstall OS X on your Mac - Apple Support

  https://support.Apple.com/en-us/HT204904

  -If you do not have a backup using disk utility to restore the internal drive to an external drive, so that you can try to recover the data.

• I just bought a version of lightroom upgrade 6 (mac, upgrade from lightroom 4) and began the process of installation, but when I entered the serial number of the previous version, I got the message "the serial number you entered is not valid. Please try

  I just bought a version of lightroom upgrade 6 (mac, upgrade from lightroom 4) and began the process of installation, but when I entered the serial number of the previous version, I got the message "the serial number you entered is not valid. Please try again. If the problem persists, contact customer service. The number I entered is correct - I checked against the original package and on the products of my adobe account page, and I get the error message even if I try to enter the serial number of the version of lightroom 3 I had before. I am at a loss to understand what I can do: I paid for this product, but I can't install it. The only thing I can think is that the lightroom 4A was purchased from an old computer, but it has migrated successfully to my current imac, as surely, it should work.

  Problem is resolved now - it's due to my misunderstanding of what was required, and enter the serial number of the previous version (as an upgrade) instead of the serial number of the version I had to buy). My apologies for my mistake and thank you for your time.

• My hard drive on my IMac has only been replaced and now when I log in Lightroom it asks the serial number. I bought LR3 years and upgraded to 4 via the web. I have original in my LR3 product code number but not the serial number for my LR4. How can I

  My hard drive on my IMac has only been replaced and now when I log in Lightroom it asks the serial number. I bought LR3 years and upgraded to 4 via the web. I have original in my LR3 product code number but not the serial number for my LR4. How can I get that?

  If you have purchased lr4 where registered with adobe, consult your Adobe ID account - using the same adobe id for purchase / register.

• I have a new computer and am trying to re-download Adobe Audition 3.0, purchased in 2008, but he tells me that the serial number is not valid.

  I have a new computer and am trying to re-download Adobe Audition 3.0, purchased in 2008, but he tells me that the serial number is not valid.

  Hello

  Please see error "serial number is not valid for this product". Creative Suite and serial number incorrect error

  Kind regards

  Sheena

• How do I register a very old acrobat from adobe and then download the upgrade? It seems that the serial number is not consistent with the serial number required by the adobe Web site. My serial number starts with the letter instead numbers.

  How do I register a very old acrobat from adobe and then download the upgrade? It seems that the serial number is not consistent with the serial number required by the adobe Web site. My serial number starts with the letter instead numbers.

  Please see:

  Redeem your student and teacher edition purchase, convert a redemption code to a number of series and much more .

  I hope this helps.

  Concerning

  Megha Rawat

• I need to change the drive to a new drive letter, but XP will not let me because he thinks that the letter is in use.

  Quick question: I need to change the drive to a new drive letter, but XP will not let me because he thinks that the letter is in use, when it is not.

  The question for a long time: I've updated two disks in my computer from 1 TB to 2 TB. They were e and K:. The KC: drive is used as a backup of data on E: drive.

  I copied all the data on the old drive E: to the new, but when I put the new drive in place of the old, XP wouldn't let me assign the E: drive letter. It is ironic that several times, I see the warning that if you change a drive letter, some programs may not work - so of course that Microsoft is aware of this problem - however, it is annoying when you NEED to change a drive letter to OPERATE programs, but Windows won't let you. Sometimes, trying to protect users from doing stupid things prevents them from making things work...

  Anyway, after some research, I discovered that if I put the drive E: OLD and "remove" the drive of her letter, then the letter E: becomes available again. It did not work, and my computer is now partially satisfied with his new E: drive. However, the same trick with the new drive K: does NOT work.

  I removed the letter 'k': the old K: drive, but when I install a new one, it won't let me change it. It happens to be stuck at 'l': it's no use to me because backup programs are ready to use the K:\ path.

  There is that no "K:" drive in my computer and I deleted the letter k: the old disk. How do I FORCE XP to designate the new drive K: so that my backup program can work again?

  Thank you.

  Did you try to start your computer in Mode without fail (repeatedly, key to tap the F8 as your computer starts) and then try to re-assignment of drive letters?
  I think that some programs on your machine may be playing with your drive letters.  Boot safe mode will allow Windows to operate with a minimum of processes that are running and you should be able to change drive letters in these conditions.

  HTH,
  JW