I bought Photoshop and elements of order #AD003212006UK. When I try to download I am informed that the software is not suitable for my system (new iMac, retina) Please help

I bought Photoshop and elements of order #AD003212006UK. When I try to download I am informed that the software is not suitable for my system (new iMac, retina) Please help

You are 100% sure that you are clicking to download the Mac version and not the version of Windows?

Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME
Don't forget to stay signed with your Adobe ID before accessing the link below

Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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