I bought photoshop CS5 in 2011 and my laptop crashed and I bought a new one and had to re install the program. How can I do that I have my original email with the confirmation number ETC, but it does not appear on my order history?

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  Thank you very much!

  All attached files of the DMP are the bug check DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) .

  This indicates that a kernel-mode driver attempted to access pageable memory with a high IRQL.

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  1:

  BugCheck D1, {fffff980417c4f40, 2, 0, fffff880050324d8}

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  Child-SP RetAddr: Args to child: call Site
  fffff880 '1942faa8 fffff802' 6f4d2869: 00000000' 0000000 a fffff980 ' 417c4f40 00000000'00000002 00000000'00000000: nt! KeBugCheckEx
  fffff880 '1942fab0 fffff802' 6f4d10e0: 00000000 00000000' fffff980 '417c4ca0 00000000 00000000' fffff880' 1942fbf0: nt! KiBugCheckDispatch + 0 x 69
  "fffff880'1942fbf0 fffff880'050324 8 d: 00000000 ' 00000000 fffff880 ' 01e7957f 00000000'00000000 00000000'00000000: nt! KiPageFault + 0 x 260 (TrapFrame @ fffff880'1942fbf0)
  fffff880'1942fd80 00000000' 00000000: fffff880 '01e7957f 00000000'00000000 00000000'00000000 fffffa80' 0a9a4230: tap0901 + 0x34d8

  ---------------------------

  2: kd > .trap fffff880'1942fbf0
  NOTE: The frame trap does contain not all registers.
  Some registry values can be set to zero or incorrect.
  Rax = 000000000000004c rbx = 0000000000000000 rcx = 000000000000032e
  RDX = 0000000000000000 rsi = 0000000000000000 rdi = 0000000000000000
  RIP = fffff880050324d8 rsp = fffff8801942fd80 rbp = fffff8801942fea0
  R8 = 0000000000000000 r9 = fffffa800a9a4230 r10 = 0000000000000002
  R11 = 0000000000000002 r12 = 0000000000000000 r13 = 0000000000000000
  R14 = 0000000000000000 r15 = 0000000000000000
  iopl = 0 nv in pe of na EI ng nz cy
  tap0901 + 0x34d8:
  "fffff880 ' 050324 d 8 83bba002000000 cmp     dword ptr [rbx + 2A0h], ds:00000000 0 ' 000002-0 =?

  On the statement, that blame us, we doesn't have a subtraction to one operand of the other to compare if the operands are equal or not to a pointer stored in rbx. The problem driver in charge of this statement was tap0901.sys , which is the driver of OpenVPN.

  2:

  BugCheck D1, {fffffa80197fffff, 2, 1, fffff88006670927}

  1st argument is fffffa80197fffff, which is actually an invalid address.

  3rd argument this time also is 1 , which indicates a failed to write to this address.

  0: kd > kv
  Child-SP RetAddr: Args to child: call Site
  fffff801'2f95b688 fffff801 308 c 6869: 00000000' 0000000 a fffffa80'197fffff 00000000'00000002 00000000'00000001: nt! KeBugCheckEx
  ' fffff801 '2f95b690 fffff801' 308c50e0: 00000000 ' 00000001 fffff801 ' 2f95ba58 fffffa80 '106fe000 fffff801' 2f95b7d0: nt! KiBugCheckDispatch + 0 x 69
  ' fffff801'2f95b7d0 fffff880'06670927: fffff801'2f95ba58 fffffa80 ' 107000 d 8 fffff801 ' 2f95bc30 00000000' 00000000: nt! KiPageFault + 0 x 260 (TrapFrame @ fffff801'2f95b7d0)
  fffff801 '2f95b960 fffff801' 2f95ba58: fffffa80 107000 d 8 fffff801 '2f95bc30 00000000' fffff801 00000000' 2f95bc30: bckd + 0 x 2927
  fffff801'2f95b968 fffffa80 107000 d 8: fffff801'2f95bc30 00000000 00000000' fffff801 '2f95bc30 fffff801' 2f95ba00: 0xfffff801'2f95ba58
  ' fffff801 '2f95b970 fffff801' 2f95bc30: 00000000 ' fffff801 00000000 '2f95bc30 fffff801' 2f95ba00 fffff801 ' 2f95ba58: 0xfffffa80 107000 d 8
  fffff801'2f95b978 00000000' 00000000: fffff801'2f95bc30 fffff801 '2f95ba00 fffff801' 2f95ba58 00000000'00000206: 0xfffff801'2f95bc30

  ---------------------------

  0: kd > .trap fffff801'2f95b7d0
  NOTE: The frame trap does contain not all registers.
  Some registry values can be set to zero or incorrect.
  rbx Rax = fffffa80197fffff = 0000000000000000 rcx = 7e2d6c3d0a970000
  RDX = rsi 0000000000000008 = 0000000000000000 rdi = 0000000000000000
  RIP = fffff88006670927 rsp = fffff8012f95b960 rbp = fffffa80107000d8
  R8 = 0000000000000065 r9 = 0000000000000001 r10 = fffff8012f95bc30
  R11 = 0000000000000002 r12 = 0000000000000000 r13 = 0000000000000000
  R14 = 0000000000000000 r15 = 0000000000000000
  iopl = 0 nv up ei pl nz na po nc
  bckd + 0 x 2927:
  fffff880 ' 06670927 c60000 mov byte ptr [rax], 0 ds:fffffa80' 197fffff =?

  The statement, that blame us, we could not move a pointer that has been stored in the rax register. Rax has the wrong address in the 1st argument, which is fffffa80197fffff. The problem driver in charge of this statement has been the K9 web parental filter driver.

  ---------------------------

  So, what's the problem here? The problem is the way you have too much security going on and there are conflicts that occur.

  You have AVG safe Search + K9 + Norton web filter. Delete the first two and all should be well your VPN should no longer be crashing.

  If accidents continue, throw too Norton and replace it with Windows Defender for now. FWIW, I would never install Norton on my own home systems... I see it cause a lot of daily problems.

  Removal of Norton- https://support.Norton.com/SP/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us;JSESSIONID=841A6D40BA6872C47697C6C6B19C8E11.4?entsrc=redirect_pubweb&PVID=f-home

  Windows Defender (how put on after the withdrawal)- http://www.eightforums.com/tutorials/21962-Windows-Defender-turn-off-Windows-8-a.html

  Kind regards

  Patrick