I bought Photoshop elements 13 at BestBuy and try to install it on my MacBook Pro without a disk.  When I entered my serial number, it tells me that the number is not valid.  How he downloaded?  I checked the serial number and that's good

I bought Photoshop elements 13 at BestBuy and I try to download on my MacBook Pro without CD.  The redemption code gave me a serial number, but when I entered the serial number, it tells me it is invalid.

See if the following can help:

Error "serial number is not valid for this product". Creative Suite

If you wish to contact try to Support from Adobe using cat...

Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...

Serial number and activation support (non - CC) chat
http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )

Tags: Adobe

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