I bought Photoshop elements a few months ago and have never been able to download and use?

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• I bought Photoshop elements 13 5 months ago and it was working fine until yesterday... Now, it will not open for me. I get a message to open it in the application - but when I tried it, it still does not open

  Hello

  Can you please try the steps mentioned at https://helpx.adobe.com/photoshop-elements/kb/editor-does-not-start-error-mac-app-store.ht ml

• Hello. I have a big problem. I have Photoshop, Indesign, Illustrator CS4 and Flash CS5 programs. I bought the programs a few years ago and used on my Mac with version 10.6.8. Now, I have a MacBook with the latest version 10.11. I wanted to copy the pro

  Hello. I have a big problem. I have Photoshop, Indesign, Illustrator CS4 and Flash CS5 programs. I bought the programs a few years ago and used on my Mac with version 10.6.8. Now, I have a MacBook with the latest version 10.11. I wanted to copy the programs on my MacBook to work also on this computer. I copied the folder with the programs 'Programs' and the folder of the "Library / Application Support / Adobe" on my USB key and pulled on the MacBook in the program folder and the folder of Adobe. Then I restarted the computer. When I wanted to start a program, I got with Photoshop, Illustrator, and Flash, the error 6 error message. For Indesign: "Adobe ID missing required files please reinstall missing file / Library / Application Support / Adobe / support /... / ROMAN." TXT ".» But on my old computer I could not find a record of support for the Type in the path to the Library / Application Support / Adobe. And I don't know what I have to do because of error 6. Can someone help me please? Thank you very much.

  Avoid copying files from one computer to the other. It won't work. You run out of hidden files scattered around the hard drive and interrupt the licensing mechanism.

  Uninstall, run the cleanup tool.

  Adobe - Adobe CS5 clean tool

  Reinstall from scratch and enter your serial number.

  Download download install and Installation Help | Download and Installation Help

  They will install under 30 days of testing. Enter your valid serial number to unlock the tests.

• Hello! I bought Photoshop CS4 a few years ago and more later upgraded to CS6. My Mac broke down and I am trying to install CS'A on my new mac, but I can't find the download in my adobe account

  Hello! I bought Photoshop CS4 a few years ago and more later upgraded to CS6. My Mac broke down and I am trying to install CS'A on my new mac, but I can't find the download in my adobe account

  Here is the link to download Creative Suite 6 applications

• I bought PhotoShop Elements 11 several years ago, I have the serial number, trying to download to my new computer. Can someone tell me where I get the download file?

  I bought PhotoShop Elements 11 several years ago, I have the serial number, trying to download to my new computer. Can someone tell me where I get the download file?

  Download Photoshop Elements products | 10, 11, 12, 13

• I bought Photoshop CS6 a few years ago and now need to load on a new computer. How can I do this?

  Hello

  I bought Photoshop CS6 a few years ago and now have a new iMac. How can I load on the new iMac?

  Thank you

  Alicia

  Download the CS6 products

  Mylenium

• I bought LR 5 outright a few months ago and upgraded to LR6.  I don't want to subscribe, simply download the new version of LR.  How can I do this, all the screens seem to take me to the creative cloud.

  I bought LR 5 outright a few months ago and upgraded to LR6.  I don't want to subscribe, simply download the new version of LR.  How can I do this, all the screens seem to take me to the creative cloud.

  Hi Pamela,.

  Please download Lightroom 6 from this link:

  Digital photography software | Free download Adobe Photoshop Lightroom CC trial

  After that get it serialized by following this link:

  Adobe Photoshop Lightroom Help | Serialize Lightroom trial to activate like Lightroom 6 CC

  Hope this will help you.

  Concerning

  Megha Rawat

• I bought Lightroom 5 of B & H Photo a few months ago and since then have now upgraded computers. This new computer doesn't have a hard drive and I can't figure out how to download it on my new computer. I must not have created an Adobe account when I

  I bought Lightroom 5 of B & H Photo a few months ago and since then have now upgraded computers. This new computer doesn't have a hard drive and I can't figure out how to download it on my new computer. I must not have created an Adobe account when I initially purchased and downloaded on my other computer. How can I still download it if the serial number does not appear in my plans and products page? I still have the drive and everything that came with it.

  Hello

  Please download the Lightroom 5 application from the link below.

  http://prodesigntools.com/Lightroom-5-DDL-comparison-vs-LR4.html

  Serial number - please visit https://helpx.adobe.com/x-productkb/global/find-your-serial-number.html

  Let us know if this helps!

  Kind regards

  Vivet

• I download an album a few months ago and I got a new phone and it won't transfer to my new phone, he says buy now.

  I download an album a few months ago and I got a new phone and it won't transfer to my new phone, I looked into hidden purchase, he's not here and when I look to the top of the album, he says to buy now, as I never bought even, please help if you can

  < object edited by host >

  Sign in to the iTunes Store using the same Apple ID, you used to buy the album. Go to the shopping section. You should be able to re - download the album from there.

• Had upgraded LR 4 to 6 a few months ago.  Have updated all the software and am running LR 6.4 and 9.4 Raw.  Mac also improved to 10.11.3 software.  Camera not too new... Nikon D800e.  Always make me "files have been imported because they couldn't"

  Had upgraded LR 4 to 6 a few months ago.  Have updated all the software and am running LR 6.4 and 9.4 Raw.  Mac also improved to 10.11.3 software.  Camera not too new... Nikon D800e.  Always make me the note 'files were imported not because they could not be read ".  Any thoughts?  Thank you

  This means that you don't have WRITE permission in the destination folder.

  You should:

  1. In Lightroom, determine the exact destination folder (it is on the right side of the import dialog box under Destination)
  2. Change the permissions in your operating system on this specific file WRITE permission; OR Change the destination folder in a place where you don't have WRITE permission

• I received 5 Lightroom as a gift a few months ago and cannot install it because my new computer doesn't have a CD player. Instead, I downloaded the demo and hoped I could enter a product key, but was never invited. Now, the trial has ended and I still

  I received 5 Lightroom as a gift a few months ago and cannot install it because my new computer doesn't have a CD player. Instead, I downloaded the demo and hoped I could enter a product key, but was never invited. Now, the trial has ended and I still have not been invited, just denied access. What should I do to go on the record as owning this software?

  Hi junenfante,

  Please see the download links where you can download the installer and activate the product using the serial key.

  WIN: Adobe - Lightroom: for Windows

  MAC: Adobe - Lightroom: for Macintosh

  Kind regards

  Sheena

• I bought Photoshop Element online 19/01/2015 and have AD015439775 number, but not the serial number.  How can I get the serial number, please?

  I bought Photoshop Element online 19/01/2015 and have AD015439775 number, but not the serial number.  How can I get the serial number, please?

  Using redemption code

  Mylenium

• I downloaded 8.1 on my iPad a few months ago and it has become very slow especially in the e-mail program and glitch

  I have an iPad mini version 9.02. a few months ago, I downloaded the latest operating system from Apple 8.1 and my iPad became very slow and glitchy especially in the e-mail software... What can I do?  Now it asks me to upgrade to iOS 9.1 and I fear that it will be even worse.

  Sorry - but what do you mean you have an iPad Mini version 9.02? What are your reference when citing 9.02?

  At this point, your best bet is to keep the device up to date. The latest version of iOS is 9.2. It's what you could be upgraded to.

  See you soon,.

  GB

• You just bought Photoshop, but I can't open and use... Help!

  Hello

  I need your help..!

  I downloaded the trial version of Photoshop, which has expired.

  I just bought Photoshop (a month), but now I can't open it!

  I have creative cloud access but I can't open it... It is said "to date" and that's all...

  What should I do?

  Thank you!

  Lavinia

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• Photoshop does not open after that I upgraded my Windows 10 PC a few months ago and now it won't let me reinstall.

  Before updating my computer, Photoshop and elements 13 first works. After update from my computer, I need to click on the desktop app to open Photoshop and I would get the hourglass for a few seconds before disappearing, and that's all. I tried to see if the link was broken, but no dice. It simply doesn't get it. This seemed strange because Premiere Elements works. Since then, I tried my hand at several solutions that have failed. I tried to uninstall it and all Adobe related (including the Premiere Elements) to reinstall all programs after. Now, it won't let me install anything either and says "installation has encountered any errors. I also tried to install Premiere Elements which just won't even run. Help, please!

  Run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html

  Restart your computer and run the Setup again.

  If this fails, troubleshooting installation problems with the log files. CS5, CS5.5, CS6