I bought Photoshop SE 13 19 June 15. Now CC Lightroom & Photoshop CC on one year subscription, but there seems to be no reduction pa price £102. Is it true that I have no reduction for buying PSE a few months ago?

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• so I have adobe photoshop for the school a few months ago and I saw a charge on my card today from adobe. So I want to cancel the account, but when I got to cancel it. the plan says that I have only 30 days of free trial. so why am I being charged

  Contact Support directly:

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• With the help of Photoshop CC on my MacBook Pro (bought a few months ago)... The question I have is that under the filter options, when you select made... There is no option use lighting effects... any suggestions

  With the help of Photoshop CC on my MacBook Pro (bought a few months ago)... The question I have is that under the filter options, when you select made... There is no option use lighting effects... any suggestions?

  Hello

  Please make sure that you work in 8 bits/channel and RGB mode. (Under Image > Mode > Select RGB and 8-bit per channel) lightning effects only works in this mode.

  Also in preferences > Performance > "Use Graphics Processor" must be checked.

  

  ~ Assani

• I bought acrobat Pro DC a few months ago, but now I replaced my computer for a new. How to get back my acrobat Pro DC on the new computer?

  I bought acrobat Pro DC a few months ago, but now I replaced my computer for a new. How to get back my acrobat Pro DC on the new computer?

  Hi turbomail,.

  I see that you have an active subscription Acrobat Pro. Please try to download and install from this page: https://cloud.acrobat.com/acrobat. Please see Acrobat DC subscription | Download and install for more information.

  Let us know how it goes!

  Best,

  Sara

• I installed Photoshop CC2014 to CC2015 which is a single 30 day trial (?) and my CC2014 is not accessible now, why? Does this mean that I have TO pay for this upgrade at the end of 30-day track? I can't go back to CC2014?

  I installed Photoshop CC2014 to CC2015 which is a single 30 day trial (?) and my CC2014 is not accessible now (it displays an exclamation mark) why? Does this mean that I have TO pay for this upgrade at the end of 30-day track? I can't go back / stick with CC2014?

  There is a problem with your account if it does not show that your subscription is current.

  Contact adobe support by clicking on this link then "still need help" as soon as it appears, http://helpx.adobe.com/x-productkb/global/service-ccm.html

• I bought PhotoShop Elements 11 several years ago, I have the serial number, trying to download to my new computer. Can someone tell me where I get the download file?

  I bought PhotoShop Elements 11 several years ago, I have the serial number, trying to download to my new computer. Can someone tell me where I get the download file?

  Download Photoshop Elements products | 10, 11, 12, 13

• I bought Lightroom 5 of B & H Photo a few months ago and since then have now upgraded computers. This new computer doesn't have a hard drive and I can't figure out how to download it on my new computer. I must not have created an Adobe account when I

  I bought Lightroom 5 of B & H Photo a few months ago and since then have now upgraded computers. This new computer doesn't have a hard drive and I can't figure out how to download it on my new computer. I must not have created an Adobe account when I initially purchased and downloaded on my other computer. How can I still download it if the serial number does not appear in my plans and products page? I still have the drive and everything that came with it.

  Hello

  Please download the Lightroom 5 application from the link below.

  http://prodesigntools.com/Lightroom-5-DDL-comparison-vs-LR4.html

  Serial number - please visit https://helpx.adobe.com/x-productkb/global/find-your-serial-number.html

  Let us know if this helps!

  Kind regards

  Vivet

• I have a one year subscription for creative cloud for students and teachers and I installed it on my old MacBook Pro, but it broke, and I just bought a new. How can I transfer the CC package to the new computer?

  I have a one year subscription for creative cloud for students and teachers and I installed it on my old MacBook Pro, but it broke, and I just bought a new. How can I transfer the CC package to the new computer?

  No need to empty the trash after moving from opm.db to the trash.

  Well, follow the procedure below:

  Launch monitor activity and "Force quit" all processes associated with Adobe as creative cloud, CoreSync, AAMupdater, AAMupdater notify, demon Adobe Crash of the activity monitor.

  Follow the previous steps again, but this time rename OOBE folder OOBE-old.

  Then launch creative cloud app and check.

• A few months ago, I bought Creative Cloud.I never receive my product, I am using free samples

  Hello! My name is Martim Haefliger and a few months ago, I bought a creative cloud accout, as a Brazilian student edition, pay 44 Reais per month. But since I never received my product, I use free samples of all the products I already bought. And now, more than 30 days, although nothing comes, "I do not have the first and they said I have no purchase.

  Help, please!

  Buy my ID is 10417604859. And the day that I bought was on 23 August 2015.

  Martim,

  If successfully, you have purchased a membership and gave your student status verification, the next step is to install the creative Cloud Desktop application and use it to install your applications. You must connect using the Adobe ID (email), you used to buy the membership. If you need assistance, please check the FAQ below and let us know where you get stuck.

  Kind regards

  Guinot

  FAQ: How to download and install the Adobe Creative Cloud Desktop App?

  FAQ: How to download and install creative cloud applications?

  FAQ: How can I activate my creative cloud Apps?

  FAQ: How to launch creative Cloud Apps

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  Purchase and process of eligibility verification information can be found here:

  Please visit the FAQ of the teaching Creative Cloud for business / training FAQ

  Kind regards

  Guinot

• I download an album a few months ago and I got a new phone and it won't transfer to my new phone, he says buy now.

  I download an album a few months ago and I got a new phone and it won't transfer to my new phone, I looked into hidden purchase, he's not here and when I look to the top of the album, he says to buy now, as I never bought even, please help if you can

  < object edited by host >

  Sign in to the iTunes Store using the same Apple ID, you used to buy the album. Go to the shopping section. You should be able to re - download the album from there.

• I got an update a few months ago. He had a box to check and uncheck the box if I wanted to install McAfee. I didn't then he I unchecked the box. It install it anyway. Care to guess how angry I was? I have a new update today, but I don't WANT McAfee

  I got an update a few months ago. He had a box to check and uncheck the box if I wanted to install McAfee. I didn't then he I unchecked the box. It install it anyway.

  Care to guess how angry I was?

  I have a new update today, but I don't WANT installed McAfee AGAIN. I missed the window/page that had the check/uncheck box.

  I want to assure you that I do not get McAfee installed again. How do I do that?

  I'm glad that I don't work for Adobe but I don't know everything that you are angry customers.

• I bought LR 5 outright a few months ago and upgraded to LR6.  I don't want to subscribe, simply download the new version of LR.  How can I do this, all the screens seem to take me to the creative cloud.

  I bought LR 5 outright a few months ago and upgraded to LR6.  I don't want to subscribe, simply download the new version of LR.  How can I do this, all the screens seem to take me to the creative cloud.

  Hi Pamela,.

  Please download Lightroom 6 from this link:

  Digital photography software | Free download Adobe Photoshop Lightroom CC trial

  After that get it serialized by following this link:

  Adobe Photoshop Lightroom Help | Serialize Lightroom trial to activate like Lightroom 6 CC

  Hope this will help you.

  Concerning

  Megha Rawat

• Initially, I downloaded the application and was able to access all my photos by album, photostream, fb, etc.. Now, it will not go all. After you remove the application and try to download it, it says that I have to pay for it (yet) any help would be

  Initially, I downloaded the application and was able to access all my photos by album, photostream, fb, etc.. Now, it will not go all. After you remove the application and try to download it, it says that I have to pay for it (yet) any help would be appreciated.

  Sounds like a question of verification on any market that you have bought PS Touch. Have you tried contacting Google and Apple to see what they say?

• I received 5 Lightroom as a gift a few months ago and cannot install it because my new computer doesn't have a CD player. Instead, I downloaded the demo and hoped I could enter a product key, but was never invited. Now, the trial has ended and I still

  I received 5 Lightroom as a gift a few months ago and cannot install it because my new computer doesn't have a CD player. Instead, I downloaded the demo and hoped I could enter a product key, but was never invited. Now, the trial has ended and I still have not been invited, just denied access. What should I do to go on the record as owning this software?

  Hi junenfante,

  Please see the download links where you can download the installer and activate the product using the serial key.

  WIN: Adobe - Lightroom: for Windows

  MAC: Adobe - Lightroom: for Macintosh

  Kind regards

  Sheena

• Can someone help me? I am trying to download iMovie which normally should be free with other Apple applications, but for full reason he always says that I have to pay for it. And I Shen a brand-new iPhone updated to IOS 9 5s. Can someone give me advice on

  Can someone help me? I am trying to download iMovie which normally should be free with other Apple applications, but for full reason he always says that I have to pay for it. And I Shen a brand-new iPhone updated to IOS 9 5s. Can someone give me advice on what to do?

  iMovie and iLife and iworks Apps are free with the purchase of a new device.

  Since Apple is no longer selling the iPhone 5 s, she cannot be considered more for free apps.

  However, just to be safe, disconnect you from the iTunes and App Stores-> Apple ID in the settings on the new iPhone 5 s, then reset the iPhone in now the home and power buttons together for 10 to 15 seconds. Let the iPhone reboot and then sign in with your Apple ID in iTunes and the App Store and try to get the Apps again.