I bought the creative cloud. However, when it is installed, the software by default back to my old account adobe id. How can I start with the new account in which the purchase was made?

Similar Questions

• I paid for a year of creative cloud, about 3 months, it says that I need to renew my membership to develop anything. How can I fix it?

  I paid for a year of creative cloud, about 3 months, it says that I need to renew my membership to develop anything. How can I fix it?

  Hello

  Please try following steps

  Mac t/s

  (1) close adobe every process in activity monitor (creative cloud sync Core CC library, ccx, services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.

  (3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.

  3) navigate to next support/adobe application and delete Slstore and slcache.

  4) go to ~/Library/application support/adobe/oobe and delete the opm.db

  (5) navigate to/etc and open hosts file. Check if it has entries from adobe. If any amount of the fine, if yes replace the hosts file with a new file hosts without adobe entries

  (6) launch cc app and it should work properly

  Windows

  (1) close adobe all processes in the Task Manager (Core sync services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user.  (Right click on adobe folder select properties then click on the Security tab, click on edit and select current user, that you are connected to, select full control, click on apply and then ok)

  C: / / program data (to view hidden files to see this folder)

  C: / / program files 86 x files / common

  C: / / program files x 86.

  C: / / program files common files

  C: //program files.

  (3) rename SLstore to Slstore.old to the following location c: / / program data / Adobe /.

  (4) rename SLcache in Slcache.old in the location C:\Program Files (x 86) \Common Files\Adobe more

  4) navigate to c: / / Users/username/appdata/local/adobe/oobe and rename Opm.db to opm.old

  5) navigate to c: / / windows/system32/drivers/etc/and the hosts file opened in Notepad. IF you see an entry from Adobe it please replace this hosts file with a new hosts file that doesn't have any input from adobe. If there is no entry permit Adobe the hosts file, as it is.

  (6) run cc app and sign in.

  If steps above does not work, please contact Adobe to

  Contact the customer service

• How can I start my brand new MacBook pro, but I do not know password which someone of the store to

  How can I start my new MacBook Pro? I do not know the password for someone to the store to put it on the laptop. How can I change? I don't even connect to the laptop but I didn't even ID Apple on this topic, but I have an Apple ID on other Apple devices. Please help ASAP

  If you start the macbook does show something similar like this video? https://www.YouTube.com/watch?v=_g-3me2VTGo

  For a mac for optimum operation, you need a apple ID (to download apps and updates on the app store).

  If your mac asks you a password at startup upward, you must return it to the store you bought it and ask to remove it.

  I hope this helps!

• I have an account on in the creative cloud and when trying to install Photoshop CC 2015 apears there is a message while signing: "please connect to the internet and try again...". "There is actually no problem with the connection...

  

  Hi stefana25509845,

  I suggest you to please take a look in the Host file, and if there is no entry please delete.

  Kind regards

  Tanuj

• How can I start with administrator user accounts in Win 8 if I have the standard account?

  I have a standard account and an active account manager. I need administrator privileges to manage some apps, such as Iolo System and so for...

  I would like to know how to access this two accounts alternately.

  Thank you

  Hello

  Please go back and let us know the status of the issue.

  Your Microsoft account is an administrator account or a standard account?

• We were members of creative cloud and when the membership was to be renewed, we asked one month free. This leads to 2 accounts creative cloud on our page... a renewed and paid for and the other related to the temporary use.  How to get rid of the tempo

  We were members of creative cloud and when the membership was to be renewed, we asked one month free. This leads to 2 accounts creative cloud on our page... a renewed and paid for and the other related to the temporary use.  How get rid of the temporary use of a month?  They both have the same ID and both appear on the administration page.  Thank you.

  Please contact customer service to get this resolved.

• I downloaded the creative cloud and when it's over, it opens and was completely empty. Nowhere to connect and not applications for me to click to download. I need this to be fixed as soon as POSSIBLE. What is the problem here?

  I downloaded the creative cloud and when it's over, it opens and was completely empty. Nowhere to connect and not applications for me to click to download. I need this to be fixed as soon as POSSIBLE. What is the problem here?

  WHITE cloud screen http://forums.adobe.com/message/5484303 can help

  - and step by step http://forums.adobe.com/thread/1440508?tstart=0

  - and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

• I just bought edition Creative Cloud schoolgirl and her teacher and the payment has been successful, but it seems that I can only download a free trial?

  I just bought edition Creative Cloud schoolgirl and her teacher and the payment has been successful, but it seems that I can only download a free trial for the entire application?

  And I checked the FAQ, it says that "no serial number is required for membership or subscription plan products such as Creative clouds - the student and the teacher.» Simply sign in with your Adobe ID to activate your membership. »

  However when I tried to login with my ID on Adobe Application Manager, he always says that it can't find the order and suggest me to buy a.

  I really wonder how I can work through this?

  Please see the links below.

  • Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
  • Applications creative Cloud back in test mode after an update until 2015 for CC

  Also, make sure you use the right adobe ID to log in.

  Hope this will help you.

  Kind regards

  Hervé Khare

• I bought a creative cloud membership and downloaded a few applications, but they are yet to come in the trial, why?

  Can someone tell me what I am doing wrong? I bought a years membership to creative cloud but when I check my apps they always say lawsuits.

  Also, try the suggestions in this document:

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• Hi, I would like to if sign up for package creative cloud however I already have a plan existing and already cancelled, that I might have a refund of 74,85 dollars if I continue to sign for the package of creative cloud?

  Hi, I would like to if sign up for package creative cloud however I already have a plan existing and already cancelled, that I might have a refund of 74,85 dollars if I continue to sign for the package of creative cloud?

  Please see the link to contact support:contact customer service

• Why the creative cloud close when I want to unstal it?

  Why the creative cloud close when I want to unstal it?

  Use please use the Adobe Creative Cloud cleaning tool to solve installation problems to uninstall.

  Concerning

  Stéphane

• I have the creative cloud, but when I put my last project on it said it wasn't updated... is not automatically updated cloud? kinda the entire point?

  I have the creative cloud, but when I put my last project on it said it wasn't updated... is not automatically updated cloud? kinda the entire point?

  you have disabled the auto-update feature.

  Click the gear on your desktop app > preferences > make sure that ~ "always keep updated cc" is checked.

• I bought photograhy creative cloud, but my status is a free member and program of the trial. My order number is DELETED

  I bought photograhy creative cloud, but my status is a free member and program of the trial. My order number is DELETED. If I can't use it to the full option within 24 hours. I'll cancel.

  [personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]

  [This is an open forum, not the Adobe support, please do not post personal information]

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Good afternoon. I bought a creative cloud subscription (one year) with a virtual prepaid credit card. I remembered renew two days later, but Adobe does not accept the new card. I don't know what I'm doing. Help me please

  Good afternoon. I bought a creative cloud subscription (one year) with a virtual prepaid credit card. I remembered renew two days later, but Adobe does not accept the new card. I don't know what I'm doing. Help me please

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Try to publish online and it says connection to creative cloud, however, I am already connected. What is the problem?

  Try to publish online and it says connection to creative cloud, however, I am already connected. What is the problem?

  Go to the creative desktop application Cloud (on the Menu bar on a Mac, or the taskbar in Windows). Click on the "gear" icon > Preferences > General. Logout, then signed again with your Adobe ID