I bought the pro version of creative cloud yesterday but was advised that I already have it or didn't need. How to cancel the purchase?

Similar Questions

• Hello! I have to cancel my membership for the creative cloud plan but I find no different contact of live chat. I need TO cancel before March 22. Please help me!

  Hello! I have to cancel my membership for the creative cloud plan but I find no different contact of live chat. I need TO cancel before March 22. Please help me!

  This is an open forum, not the Adobe support... You need Adobe support to cancel a subscription

  -Start here https://forums.adobe.com/thread/1703848

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  -as well as two links that can provide more details, if the links above don't help

  -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

• Hello, I just pay for membership on the creative cloud adobe but when I download Muse I still can't use it because it does not recognize my membership.

  

  I really don't understand what is the problem. I restarted my computer, tried logging on and outside. I also tried to buy the creative cloud again, but he urged that I already have a subscription. So now I'm stuck and cannot open/use Muse?

  I guess you two have two different issues.

  @kylianw, you have a muse subscription indicated in your account?

  @jrd, you have a subscription to lr/ps are unable to use lr and ps, correct?

  so, if your two accounts show the subscriptions that are not reflected in your desktop cc application after the release, then using the same adobe id used to confirm your account, you

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• I bought the version student creative cloud. Should I pay extra for photoshop?

  I bought the version student creative cloud. Should I pay extra for photoshop?

  If you purchase the student package then that should cover all the applications that are included ion the complete plan.

  All Cloud Applications: http://www.adobe.com/creativecloud/catalog/desktop.html

• I can't open the desktop version of creative cloud apps. Can anyone help?

  I can't open the desktop version. I get nothing!

  I have a HP ProBook running Window 7 pro

  

  Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress

• First Pro CC hangs in dry - all other versions on creative cloud, that I can use instead?

  First Pro CC on creative cloud hangs in dry launch, or if insofar as clicking on any clip. For example, mov. file, but same thing happens with other versions... I tried just about everything I can think and read and I have tried the solutions on similar topics, I find - no still no solution works. My date limit is very close... and I need to edit, don't mess with it. As much as I signed up for the cloud in large part having premior pro and pay for it, I wonder if there is an older version I can down from the cloud and try instead? Of course, this kind of thing is not compatible.

  I am runnig windows 8 (64 bit) Intel Core i7 - 3632QM. My system is quite new and works great with any other including other Adobe products out of the cloud.

  Thanks for all the solutions that will make me again to change!

  HI michab,.

  Yes Eval problem was resolved after updating the drivers, and we also have to uninstall and reinstall the first pro.

  Concerning

  Dominique singh

• I'm unable to download Adobe animate from the desktop version of creative cloud

  I'm unable to download Adobe animate from the desktop version of creative cloud

  Hello

  Please send us the screenshot of the error message.

  You can try CC help | Download error in the applications tab of Creative Cloud Desktop Application

  Concerning

• I bought the full one year plan creative cloud, then a week later received an email it offers for $400 less? Has anyone cancelled their plan, then took advantage of the offer email?

  I bought the full one year plan creative cloud, then a week later received an email it offers for $400 less? Has anyone cancelled their plan, then took advantage of the offer email? You have problems with the second inscription. I spoke with someone at Adobe yesterday and they said that I would need to cancel, but don't want to end up paying twice for the program.

  Hello

  Please contact adobe for the same support:

  Contact the customer service

  Hope this helps!

• Hello! I bought a subscription to Adobe Creative Cloud, I sign, but I do not recognize sales offers me only the trial. What can I do?

  Hello! I bought a subscription to Adobe Creative Cloud, I sign, but I do not recognize sales offers me only the first instance .What can I do?

  
  

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• I bought my free membership of creative cloud and installation of office for the use of the Institution. But accidentally uninstalled and deleted the program files. Now I can't update my apps and have to pay for the installation of creative cloud

  I bought my free membership of creative cloud and installation of office for the use of the Institution. But accidentally uninstalled and deleted the program files. Now I can't update my apps and will pay for the installation of creative cloud. What should I do?

  Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud

• Last month, I bought a license for Adobe Creative cloud with this code installiation [code deleted by the moderator of privacy]. Can you tell me on which account this code is activated

  Last month I bought a license for Adobe Creative Cloud with this installation code [code deleted by the moderator of privacy]. Can you tell me on which account this code is activated

  In this case, you must contact Adobe technical support.

  Click always need Help (help), and then select the Chat option:

  Contact the customer service

• I bought Acrobat Pro 11 Office for my Mac, but the download says it is a PC version.  NO! Now what?

  I bought Acrobat Pro 11 Office for my Mac, but the download says it is a PC version.  NO! Now what?

  Hello

  You can download the Mac version from the link below:

  Download Adobe Acrobat products. Standard, Pro | DC, XI, X

  You can also check: a product for another language or version of trading platform

  Hope that helps!

  Kind regards

  Sheena

• I'm trying to download the demo version of creative cloud - can I still keep the CS5 and CS3 as well as Bridge CS5 on my computer that I don't want to uninstall these

  I'm trying to download the demo version of creative cloud - can I still keep the CS5 and CS3 as well as Bridge CS5 on my computer that I don't want to uninstall these?

  You can install the creative Cloud Desktop application as well as other creative applications Cloud while leaving the old programs installed.

  You can download the Adobe Creative Cloud Desktop App from here:
  Creative cloud help | Creative cloud desktop.

  After installing the desktop creative cloud application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications

  Guinot

• Where can I download the full version of Creative Cloud trial? Rather than download them one by one

  Where can I download the full version of Creative Cloud trial? Rather than download them one by one

  There is not download the full version I know.  You download and install the Manager of funds and through that you install each program one

• Hello I bought a pack full of creative cloud and nothing seems to be installed, Im' always with my edit of the trial...

  Hello I bought a pack full of creative cloud and nothing seems to be installed, Im' always with my edit of the trial...

  Hi Stephanie,

  Please follow Cloud Creative applications back in test mode after an update until 2015 for CC

  
  

  Kind regards

  Sheena