I bought the upgrade to Lightroom 6, downloaded the dmg file I put the serial number and I get the message: THIS SERIAL NUMBER can NOT BE INVALID what do I do?

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  My computer is a PC with Windows 10.
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  The software was purchased in a shop (FNAC) with software to download map, it is saved in my account (Adobe) with its serial number. Why is this so difficult thing to reinstall Adobe software?
  

  
  

  I apologize for the inconvenience.

  Since it appears and disappears from the Task Manager, it seems that Lightroom crashes.

  We have seen this kind of problem on Windows 10 when Visual C++ Reditsributable 2012 update 4 is not installed correctly, it is necessary to run certain programs. You might have encountered until now Adobe programs that require it.

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