I bought the wrong version of Adobe Acrobat (for windows) and I have a Mac.  I need to exchange the correct software

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  Hi gregs5153218,

  You can't the PDF files to be changed with Acrobat Reader DC.

  You must have the Acrobat application to edit PDF files using Acrobat. Edit PDF files.

  Kind regards
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  you purchased an upgrade from a previous version.  When prompted Select this release candidate and enter its serial number (those eligible version).

  If you do not have a qualifying version, you bought the right product, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

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  Regarding the download, the correct trial version going, you should be able to manage on the link below.  If you have made a purchase and bought a Windows license so it is not valid for a Mac installation.  You will need to contact the Support from Adobe when they go bacvk vacation to see about getting the correct license.

  You can download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  Photoshop/Premiere Elements 14: http://prodesigntools.com/photoshop-elements-14-direct-download-links-premiere.html

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Get help from cat with orders, refunds and exchanges (non - CC)
  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

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  Contact support and get this sorted out.

  l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm

  BTW, the swap of the platform is for the current version of the Adobe software, if you have older version then you will need to get cross-platform update.

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• Hi, bought by mistake first Element for Windows, but I have a Mac. How can I Exchange?

  Hi, I bought by mistake first Element for Windows, but I have a Mac. How can I Exchange?

  As well as the serial number does not work.

  Thanks for the reply of wour

  K

  If you received from the serial numbers for mac and win, dl just the Setup file you need.

  Otherwise, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.1.1 . 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14 | 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14 | 13 | 12 | 11, 10 |8 mac | 7 mac

    Download and installation help links Adobe

    Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

  • Can I get a CD with the latest version of Adobe Reader for Windows XP with Service Pack 3 System. I don't want to go online with this system. I have dedicated to read all of my PDF files only.

    I have 4 computers, including 2 run on Windows XP with Service Pack 3. I have spent these systems to the task to read all of my PDF files which I've collected from my recent academic career. I want to use the desktop system is an old Dell Optiplex GX240 with Acrobat Reader 4.0. The other Windows XP System I have is an old HP laptop with Adobe Reader 8.1.4 installed. I want to update both systems to the latest version which is available for Windows XP w/SP3 installed. Then, because I don't want these online system, it would be possible for me to get a copy of the Adobe Reader software I need on a CD-ROM? -DeWitt Ken, a veteran of the 68-year-Young Viet Nam and recent College graduate... Summa Cum Laude.

    You can use a computer online to download the full Setup offline reader

    http://get.Adobe.com/reader/Enterprise/

  • Bought the wrong version of Adobe Acrobat Pro. Help, please!

    I bought the Windows from Acrobat Pro DC version by mistake and need the Mac version. I find anywhere where I can contact someone to help me with this. Please can anyone advise what I should do to fix this problem. There must be a way to be in contact with a product return/switch. Thanks in advance.

    Vanessa

    Hi Vanessa,

    If it is a subscription to Acrobat DC it will not count as you need for her license through your Adobe ID, however if it is a retail license then you must contact our customer support team to process the return and order a new one.

    Kind regards

    Rave