I can go on the internet with firefox, but firefox does not open my comcast email.

I have a Mac. I can get on my e-mail with Safari but not Firefox. Firefox is my favorite. My Firefox is updated to 30.0. I can access internet, but when click on my email address it will never connect. I don't get an error message, it will never connect. I stopped and restarted. I entered in 'Préférences' and deleted my cookies and cleared the cache. I have not been able to access my email on Firefox since last week.

Hello

Try Firefox Safe mode to see if the problem goes away. Firefox Safe mode is a troubleshooting mode that disables certain parameters, disables most Add-ons (extensions and themes).

If Firefox is open, you can restart Firefox Safe mode in the Help menu:

  • In Firefox 29,0 and above, click on the menu button

    click Help

    then select restart with disabled modules.

  • In previous versions of Firefox, click on the Firefox button in the upper left of the Firefox window and click help (or click on help in the Menu bar, if you do not have a Firefox button) and click on restart with disabled modules.

If Firefox is not running, you can start Firefox in Mode safe mode as follows:

  • On Windows: Hold down the SHIFT key when you open the desktop Firefox or shortcut in the start menu.
  • On Mac: Hold the option key during the startup of Firefox.
  • On Linux: Exit Firefox, go to your Terminal and run firefox-safe-mode
    (you may need to specify the installation path of Firefox for example/usr/lib/firefox)

When the Firefox Safe Mode window appears, select "start mode safe."

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to understand that one. Please follow the section Troubleshooting extensions, themes and problems of hardware acceleration to resolve common Firefox problems to find the cause.

To exit safe mode of Firefox, simply close Firefox and wait a few seconds before you open Firefox for normal use again.

When find you what is causing your problems, please let us know. This might help others with the same problem.

Tags: Firefox

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