I can not connect on my user profile who is also the administrator. I get a message that the password is incorrect, however I have not changed the password. s not now what it was

I can't connect to my user profile who is also the administrator.  I get a message that the password is incorrect, however I have not changed the password. My 11 year old niece used the pc last (play online games) and I was informed that it was a download/installation, but do not now what it was. I can't download or update any information on the pc that this requires the admin password. I am currently using the guest account, that does not give me access to all programs and the pc is running a little slower than ususal. Your help with this questions is appreciated.

the operating system is Windows Vista Home Basic 32-bit.

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Hello

If your niece has changed the password, or you have a corrupted system, this Information Microsoft will help you.

Here are the different circumstances where it can help you.

You will need to borrow a Microsoft DVD from a friend, Recovery DVD a manufacturer without these special work options available.

If you are unable to connect to Windows 7 or Windows Vista, you can use the Windows Vista System Restore feature, or the Windows 7 system restore feature.

You may be unable to connect to Windows Vista or Windows 7 in the following scenarios:

  • Scenario 1: You recently set a new password for the protected administrator account. However, you don't remember the password.
  • Scenario 2: You type the correct password. However, Windows Vista or Windows 7 does not accept the password because the system is damaged.
  • Scenario 3: You delete a protected administrator account. Now, you cannot connect to another administrator account.
  • Scenario 4: You change an administrator account protected with a standard user account. Now, you cannot connect to another administrator account.

And as you say that your niece may have downloaded something, that something could have been malicious, that can cause problems with password.

Download, updatre and scan your system with Malwarebytes AntiMalware in Mode safe mode with networking:

http://www.Malwarebytes.org/products/malwarebytes_free

And here's how to go in Safe Mode options; Select safe mode with networking from the list of options:

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

See you soon.

Tags: Windows

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