I can not connect to a secure Web site after changing my account information

I change my main e-mail address for my account with an online retailer, but when I tried to connect using my new email address it wouldn't let me. I sent a message to their tech support and after several attempts, I gave up. Then I changed my email address for my ebay account and the same problem, even if my email address is not my user name. I tried to connect to ebay using IE and no problem. I returned and tried the online sales site and it also works with IE.

  • "Clear the Cache": Tools > Options > advanced > network > storage (Cache) offline: 'clear now '.
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