I can not install later versions and can test only instead of the installation with my CC

Dear members of the Adobe creative team


I ve got two problems with my account of the CC-Cloud for students that I hope get solved by you.


1. I read a few new applications that I can install just like a button called 'test' instead of 'install '. Why is this not like other accounts of students´?


  • 2. I can't install later versions of programs. But I need to install Encore DVD that is in the direction of Pro integrated CS6.

What I tried to solve the problem:


I use: Lenovo PC, Windows 8.1

Your subscription to cloud shows correctly on your account page?

https://www.adobe.com/account.html for subscriptions on your page from Adobe

If you have more than one email, you will be sure that you use the right Adobe ID?

.

If Yes

Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, Adobe support... you need Adobe personnel to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

-Select your product and what you need help with

-Click on the blue box "still need help? Contact us. "

Tags: Adobe

Similar Questions

Maybe you are looking for

  • With the help of iTunes audio in Keynote

    I try to use music files, I regularly bought from the iTunes Store in my Keynote presentations. But many of them (not all, strangely) I get a message saying hat the media file "xxx" is protected against copying and I'm not allowed to use it. I used t

  • Most of the Youtube videos have an error

    This started a few days ago, I have no idea how it started. Do not start basically very many Youtube videos in Firefox. They work fine in Chrome (although they do seem to load instantly, takes a while to start). Here is a screenshot: http://i.imgur.c

  • How can I find the Firefox profile if it has been deleted from a Mac?

    I had problems with Firefox so removed from my Mac. I tried to download the latest edition as I need to run a java applet that does not work with Safari or Google chrome. When I try to run the program after downloading it says"Firefox profile missing

  • Satellite L - Vista does not recognize the HARD drive

    OK, I have spent the last 5 days or more trying and do not install vista on the laptop miserable with no chance and ive finally succumb to ask for help here. Does anyone know what driver I need to use to allow Vista to recognize the SATA drive? I got

  • Why my computer folder reappear constantly in Vista.

    I have done various antivirus and antispyware scans but can't find that anything related to the issue. It became unbearable to use my PC. Help, please!