I can not install later versions and can test only instead of the installation with my CC
Dear members of the Adobe creative team
I ve got two problems with my account of the CC-Cloud for students that I hope get solved by you.
1. I read a few new applications that I can install just like a button called 'test' instead of 'install '. Why is this not like other accounts of students´?
- 2. I can't install later versions of programs. But I need to install Encore DVD that is in the direction of Pro integrated CS6.
What I tried to solve the problem:
- "I have uninstalled Premiere Pro and tried to install new and looked for the option" later "like on this Web site: http://www.apfelwerk.de/2014/07/adobe-cc-aeltere-versionen-installieren/
I use: Lenovo PC, Windows 8.1
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
Tags: Adobe
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