I can not open any application - CC 2015 has stopped working.

I just bought a business plan for all applications, and I installed on my computer. The problem is that I can not open any application, all the applications to give me the same error:

Adobe AE/Photoshop/Illustrator etc. CC 2015 has stopped working.

Details of problem:

Signature of the problem:

Problem event name: APPCRASH

Application name: AfterFX CC.exe

Application version:

Application timestamp: 56da9321

Fault Module name: MSVCR120.dll

Fault Module Version: 12.0.21005.1

Timestamp of Module error: 524f83ff

Exception code: c000001d

Exception offset: 000000000008ca 90

The system version: 6.1.7600.

Locale ID: 1033

Additional information 1: f911

More information 2: f9117f2c8a52791eb11044aaa5172d0e

3 more information: f2ee

Additional information 4: f2ee1055445f54ef2caa6c329db054f5

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288 & clcid = 0 x 0409

If the online privacy statement is not available, please read our offline privacy statement:


I searched the web and I tried a number of solutions, none of them worked. What should I do next?  Here are my computer specs

Windows 7, 64-bit

Display: AMD Radeom (TM) R7 370 series

CPU: Intel (r) Core i5-4460 CPU @3. 20 GHz, 3198 Mhz

Motherboard: Asus All Series

Memory: 16 GB

DirectX version: DirectX 11

I want to emphasize that I have all the drivers updated, do not report to X update because I have already done.

I don't want to be disappointed about my purchase, I really want to feel the power of the CC apps. What's not here?

Thank you

Hello Razv,

I recommend you do a clean install of all the Adobe Creative Cloud applications, to do that please follow the steps below:

  • Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)
  • Disable the firewall on your machine.
  • Turn off the firewall of the security program installed on the computer Internet. (Norton 360 - disable the following in it: Surf safely, firewall, browser protection, download intelligence)

These changes are temporary you can restore these changes back to normal once your creative cloud application is in place and functioning *.

(1) uninstall Creative Cloud Desktop Manager:

Using creative cloud | Uninstall the creative cloud desktop application

2) Remove suite of files: ( If you do not see any folder skip this step )

C:\Program Files (x 86) \Common Files\Adobe\OOBE

C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager

C:\Program Files (x 86) \Adobe\creative cloud files

C:\Users\\AppData\Local\Adobe\ MAA UPDATER and two OOBE (App data & Program Data is folder hidden please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista)

C:\Program DATA \Adobe\ Rename SL-STORE like SL-STORE_OLD file

3 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.

Download Adobe Creative cloud apps | Free trial of Adobe CC

Let us know if that helps.

Tags: Adobe

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