I can not select Windows 8.1 upgrade and other applications after update system
I just refreshed my laptop Windows 8.1 after that that he returned to Windows 8... I opened the store and I can't select Windows 8.1 upgrade and other applications. What can solve this problem?
Hey Kevin,
If you bought your laptop with Windows 8, and she had a recovery partition, it would reset to Windows 8 when you want to run a system to refresh. This also applies if you have performed the update system using a disk installation or recovery of Windows 8. You mentioned that you are now unable to update Select 8.1 of Windows update, the Windows store.
The Windows 8.1 update is not listed? Or you can not face problems with the update 8.1 for Windows from the Windows store?
If you are facing the issue later, what happens when you click on the update of Windows 8.1 in Windows store? An error message appears?
You also mentioned that you can not store of Windows other apps? What happens when you try to install?
If you are unable to find the Windows 8.1 update in the Windows store, try the steps suggested in this article and checking:
http://Windows.Microsoft.com/en-us/Windows-8/why-can-t-find-update-store
If you are unable to install the update Windows 8.1 displayed in store Windows, then try these steps and check:
First of all, make sure that you have installed all the Windows updates available, including 2871389 KB and KB 2917499.
Method 1:
Run the Windows update troubleshooting utility which can automatically detect and fix most of the incorrect settings that could cause problems with the download of updates. See the following steps:
- Press the Windows key + F to bring up the Search bar charms.
- Type of Troubleshooting and press enter; Click the tab settings , under the search box.
- Click on the tile to find and fix the problems and then click on the button show all the left pane.
- Click the Windows update troubleshooting tool and run it.
Method 2:
If the problem persists, disable any third-party antivirus software that you may have installed temporarily and check.
Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
Method 3:
If the problem persists, start your computer in a clean boot state, and then try to install Windows 8.1. Start your computer in a clean boot state, you can reduce conflicts between software and help identify the root cause of the problem. You can read this article for more information:
http://support.Microsoft.com/kb/929135
Note: after the resolution of the problem, reset the computer to start as usual. Refer to the step How to configure the computer to start as usual after a boot minimum troubleshooting under more information.
Tags: Windows
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