I can only download a trial on my new mac even though I have a plan

I can only download a trial on my new mac, even if I have a plan?

Willlondon please see in Sign, activation or connection errors. CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for more information on how to solve the connection failure preventing the authorizing of your membership.

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