I can print from word and other programs... but since switching to Firefox 4 I can't print from a web page... I get what looks like computer codes. Any suggestions?... Thank you, John

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  Hi Kelly Barr.

  Welcome to Microsoft answers forums!

  Are you referring to (files, emails, contacts and other programs) shortcuts on the desktop?

  When updates are installed on the computer it says system files, this process of service not Microsoft that are running in the background can conflict with updates and tour damage the system settings.

  This problem can also occur if system files are corrupt.

  Try the following in order to recover the desktop icons.

  Even though the desktop icons disappear, the programs are still installed on computer you can launch them.

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  Ø, right click on the desktop

  O select view

  Ø, click show the desktop icons

  Method 2: Click the Start button > select programs > verify if all the programs installed on the computer display > try to start or right click on the program and Select create a shortcut

  Check the updates that triggered this question go by the date.

  1. Click for Start > Control Panel > Classic view > Windows Update.

  2. along the top, click view update history.

  Before you install updates, follow the precautionary steps listed below.

  Step 1: Disable the security software on the taskbar

  Note: Activate security software once theupdates are installed.

  Step 2: Disconnect external devices like printer and scanner, except the mouse, keyboard, and internet connection.

  Step 3: The clean boot computer:- Perform a clean boot (check step 1 in the link)

  http://support.Microsoft.com/kb/929135 ---> how to solve a problem by performing a clean boot in Windows Vista or in Windows 7

  Important: n ' forget not to put the computer to a normal startup after you install updates. Follow step 7 in the link.

  Try to install updates via windows update or you can also download and install the updates manually by accessing the Microsoft Web site.

  Data backup on the computer

  You can use backup and Restore Center integrated in the operating system to back up data.
  http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-and-restore-frequently-asked-questions

  Thanks and greetings
  Ajay K
  Microsoft Answers Support Engineer

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