I can't access my account because the program does not recognize my password.

It's like a catch22. I can't login to my account to get answers on how to uninstall progrtam antivirus that is not listed in programs and features, but in the actual program files, which will not uninstall. My password is not recognized by microsoft, and I received instruction to change this password. How am I supposed to do that if my password is not recognized, so I can make this change, ask questions, or a myriad of things that is possible with this password?

Hi Annacolleen,

1. What is the exact error message that you receive?

2. are you referring to the Windows logon password?

If it is for the Windows logon password, unfortunately, we can not help you to get it back.

Microsoft's strategy concerning lost or forgotten passwords
http://support.Microsoft.com/kb/189126

See also:

http://Windows.Microsoft.com/en-us/Windows-Vista/what-to-do-if-you-forget-your-Windows-password

Thank you.

Tags: Windows

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