I can't download photos from my iphone to my PC.

I can't download photos from my iphone to my PC. The PC recognize itunes and syncing with the iphone. However, the pc does not recognize the iphone as an external device (i.e. the camera).  Therefore, I don't see the iphone under the computer as a device options. Also, I checked the autoload settings and they are correct, but the PC does not always recognize nor does automatically load the Iphone. I spoke with the support technique apple and they said this isn't a problem with the iphone, but it is rather a problem with Microsoft. can you help me please?

Hi Byron R.

Thank you for using Microsoft answers Forums!

1. were you able to download photos from Iphone earlier?

2 recent changes on your computer?

3. are you any error when uploading pictures?

You can try this method.

If you click Start and in the AutoPlay to start search type and then should see AutoPlay fill under programs select auto play.

Once in Auto play scroll devices and see if you see your Iphone within devices click the menu drop down and set to import pictures using windows then click ok and then you plug the Iphone and see if it allows you to import.

Also if you want to ask you what measures you take whenever you plug your Iphone just select "ask me every time" based on the Auto play.

The Iphone will not transfer pictures to your computer if the device is locked and you are using an access code. If you want to transfer photos, simply unlock (Slide to unlock and enter the access code), your device to transfer photos.

Note: Connect Iphone to your computer in unlocked mode.

See this link for more information on importing photos:


Also refer to:


After back and let us know if it helped to solve your problem.

Thank you and best regards,

R uma - Microsoft technical support.

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Tags: Windows

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