I can't download the Service Pack 2 because it keeps saying that I have not downloaded sp1?

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  Hey electric7422

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  the 32-bit version

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  the 64-bit version

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  Thank you for your time, Jenny

  KB2463332 is an option, not the security update. Do not hesitate to 'hide '.

  ====================

  1. stop the automatic updates service:

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  Double-click Automatic Updates > click Stop
  (Stopping the service will take a moment)

  2 remove the contents of the download folder:

  Start > run > %windir%\SoftwareDistribution (enter) > [OK]
  Open the download folder and delete its contents
  Close the window.

  3. go to the Windows Update Web site. Select CUSTOM and allow the analysis to be performed. Uncheck the box/deselect KB2463332 (look in the SOFTWARE OPTIONAL category on the left side) and hide ("don't show me this update").

  4. start the automatic updates service:

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