I can't install Adobe Reader 10.1.04 on my Windows Vista computer

I was unable to install Adobe Reader on my laptop Toshiba 32-bit of Windows Vista (SP1) and it would be really grateful for the help.

Here is the error message I get:

Error 1402. Could not open key: UNKNOWN\.api\AcroExch.Plugin\ShellNew. Check that you have sufficient access to that key or contact your support team.

Here is a brief history of what I tried already:

# 1 AdbeRdr1014_en_US.exe downloaded as stand-alone file several times from different servers and sites.

# 2 uninstalled Adobe Reader 9.0

# 3 Ran AdbeArCleaner.exe several times to remove ANY version of Acrobat or Reader perious.

# 4 open each of my 4 browsers, the latest version of IE, Opera, Firefox and Chrome, looked for Plugins or Add Ons and deleted ALL associated Adobe apps except Flash.

# 5 Open Control Panel, programs, versions searched and deleted ALL of Acro fast player or quick recorder.

# 6 Ran Norton Utilities Registry Clean several times.

# 7 when you try to install the 10.1.04 drive I had ALREADY received this error message:

Error 1402.Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\AcroExch.Document\Shell\Open\Command. Check that you have sufficient access to that key or contact your support team.

However, after using the cleaning of Adobe tool, I had is no longer this error.

# 8 I also disabled my A - V program over all attempts to install Kaspersky PURE 2.0.

The reason why I wanted to update to Adobe Reader 10 was that Kaspersky did a vulnerability check indicating:

"Adobe Reader/Acrobat multiple vulnerabilities.

See: http://www.SecureList.com/en/advisories/47133/?function=advisories & VN = 47133

Solution has been updated to version 10.1.2 (or higher).

Now, I can't open it. PDF files. I can't find the so-called Plugin that causes the installation to stop. The installation of the 10.1.04 reader happens to approximately 96% complete, then fails and restores.

# 9 is there an easy solution, such as a tool that autyomatically will remove any corresponding registry key, or apply the correct administrative attributes for the registry keys? If this is not the case, can you please talk me through this step by step. I never been so confused or frustrated by an upgrade of the software, what I thought would be a simple task.

THANKS in advance for your help is very appreciated.

See you soon,.

Ecto

EctoSD wrote:

These complex issues frequently occur?

No, not with Adobe Reader.   In fact, the Acrobat cleaning tool should have taken care of that.  But it's a question that I see from time to time in the forum of Flash Player.  Unfortunately this installer doesn't tell us what key is the origin of the problem.

SubInACL:

  • Download and install from this link http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=23510 (the download page doesn't mention Vista, I installed it on Windows 7, so Vista shouldn't be a problem)
  • Download the attached file reset_ar10.bat and unzip it in the same folder as SubInACL is installed ('C:\Program Files\Windows Resource Kits\Tools' or ' C:\Program Files (x 86) \...) If you are on a 64-bit system)
  • Run the file to extract from reset_ar10.bat (I just noticed that there are not run as administrator from the context menu)

I will attach the reset_ar10.bat file, I get errors during the test.  I'll do another post when it's ready.

Tags: Acrobat

Similar Questions

Maybe you are looking for