I can't install my AD018640672 order number because you ask for the previous issue. Adobe came with my computer I don't have that. Can you help me!

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• Hello. I Exchange my PC and try to reinstall my Lr 5. I fill my serial number, now it asks for the original Lr 4 number but I don't know that, remember not even how I bought it. Can I do something?

  Hello. I Exchange my PC and try to reinstall my Lr 5. I fill my serial number, now it asks for the original Lr 4 number but I don't know that, remember not even how I bought it. Can I do something?

  There is a small chance.  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," https://helpx.adobe.com/contact.html

• Ive bought and downloaded adode acrobat Pro DC and its now asking me for the previous issue. I don't have it. He told me to uninstall the previous version of adobe so I did I don't have the password for the trail version more. How can I fix? I cannot ope

  Ive bought and downloaded adode acrobat Pro DC and its now asking me for the previous issue. I don't have it. He told me to uninstall the previous version of adobe so I did I don't have the password for the trail version more. How can I fix? I can't open any pdf on my computer now.

  Hi brets49833316,

  If you have purchased Adobe Acrobat Pro DC as an upgrade, then a serial number of the previous version which you have like Acrobat X or XI. If in the case where you have not bought one of these in the past, then you must buy Acrobat Pro DC as full version (US $449.00).

  In this scenario, you can return the version upgrade and purchase the full version. To return the Contact Customer Service

  Thank you

  Abhishek

• Recently, I'm subscribed to Acrobat XI after the test expired, but when I went to turn it on I was asked for the serial number. I don't have the order number on the invoice. How can I get the serial number for the trial software that is on my computer?

  Recently, I'm subscribed to Acrobat XI after the test expired, but when I went to turn it on I was asked for the serial number. I don't have the order number on the invoice. How can I get the serial number for the trial software that is on my computer?

  Hi Kenneth,

  Subscription does not have any serial number. Please use your Adobe ID to update the licensed software.

  Kind regards

  Rave

• I need to re - install and reactivate my Office CS6.  I can't because I don't have the key code for the previous version of CS4.

  Had a boot disk failure.  New hard drive.  Re-install programs.  Reinstalled CS6, but cannot activate because I do not have a code for the previous version.  I have the key code for CS6.  It is listed in my Adobe account.  How can I turn it back on this program?

  Find the serial number of your Adobe product quickly

• My creative cloud subscription ran out. I've updated my contact information. Adobe is deducted from the money, but I can't find the serial number in my account for the product so can't get all running programs. I have the small card, but there letters and

  My creative cloud subscription ran out. I've updated my contact information. Adobe is deducted from the money, but I can't find the serial number in my account for the product so can't get all running programs. I have the small card, but there are letters and numbers. Adobe doesn't let me put those in the fields of serial number. Is it possible I can get Adobe to help me because I'm paying for something that I can't use.

  Hello

  Please check the help below document:

  Quickly find your serial number

  In the case of the volume license product, please visit: site Web of Adobe License | Serial numbers | Orders | Accounts

  Kind regards

  Sheena

• Error: "Quicktime may need to be installed in order to display or to convert the video in Adobe Media Encoder.»

  I'm trying to export a Flash video. I get this message

  "Quicktime may need to be installed in order to display or to convert the video in Adobe Media Encoder."

  Despite the error message, it "seems" and spits a mov file, but only the audio crosses (the video is all black).

  I use Flash Professional CC, but older versions (CS6) seem to have the same problem.

  Some tips on how to export as swf no Flash?

  Thank you!

  I would still choose not to send the video through Adobe Media Encoder, which can stop the error message.

  What is your scenario? Video export cannot export integrated H.264 video. If you do animation and audio to go on top an existing H.264 format video, export, but make sure the alpha box set when exporting. Then, you can combine the old movie H.264 with the animation and the sound you made in Flash.

• I can't download or install my free InDesign trial whenever it happens to the cloud it comes up with error (-55) help

  Failed to download or install my free InDesign trial whenever it happens to the cloud it comes up with error (-55) help

  Hi Jessicam35650393,

  Please let us know when exactly this error pops up.

  To attach a capture in thread view screen, the specified item was not found.

  Alternatively, you can try to uninstall the creative Cloud Desktop application using uninstall the Adobe Creative Cloud desktop application

  Then reinstall Download Adobe Creative Cloud apps | Adobe Creative Cloud free trial

  Until then, refer to the help below links:

  Solve the common activation Adobe Creative Cloud (login) and questions (disconnect) disabling or error messages

  Error in downloading, installing or updating Adobe Creative Cloud applications

  Troubleshoot Adobe Creative cloud download, install and update questions

  Let us know if that helps.

• I have a subscription Adobe CC and then Adobe CS6 with a separate license. In addition, I also have a separate license for the stand-alone Adobe Lightroom version.  These were installed on separate computers, however no opf the versio of stand alone

  I have a subscription Adobe CC and then Adobe CS6 with a separate license. In addition, I also have a separate license for the stand-alone Adobe Lightroom version.  These were installed on separate computers, however no opf the stand-alone version will work now that I get a box for Creative cloud telling me that I have the software on two computers and I have to disconnect from the other computer.  How can I fix so that I mustn't keep disconnection in order to work on my laptop, etc. ? I have a subscription to the program and three separate license for each other. When he told me to update the program he changed everything to CC, which I did not intend to do.

  HI ProfWSA,

  I see that you have a subscription active creative cloud.

  I beg you sure you want to contact adobe help support:

  Contact the customer service

• need to replace my number of credit card for the monthly payment. What they suggest to do, does not take me anywhere. Is there any phone number to call to expedite this update?

  I need to replace my number of credit card for the monthly payment. What they suggest to do the update your credit card number does not take me anywhere. You is any phone number to call to speed this up?

  Francosp

  Ensure that EACH DETAIL is the same in all places, you enter your information

  -in how to spell and punctuate the parts of your name and address

  Change/Verify account https://forums.adobe.com/thread/1465499 can help

  - Https://helpx.adobe.com/utilities/credit-card.html credit card

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• My IllustratorCS4, iMovie and iNdesign CS4 that came with my computer when I bought it about 4 years ago does not work after I was informed by a representative of Adobe until this day my computer. I still have the programs on my computer. How can I get re

  My IllustratorCS4, iMovie and iNdesign CS4 that came with my computer when I bought it about 4 years ago does not work after I was informed by a representative of Adobe until this day my computer. I still have the programs on my computer. How can I get the re install

  If you're ready to uninsntall, then reinstall, you can download at the bottom of the link;

  Download the CS4 products

• Adobe Acrobat Pro XI serial number for the previous version, not for a product calling?

  Upgrade to Adobe Acrobat XI Pro to Adobe Acrobat Pro DC.  Get a message saying "... no product qualifying was not found on this computer.  Then entered the serial number and indicates the serial number for the previous version is not for a product calling?  I tried to enter the serial number in the accounts of my Adobe page section, but it does not recognize either.  Can you please help?

  Hello

  Please see error: "this serial number is not for a product calling it" | CS6 cs5, CS5.5,

  You can also view product describing was not found on this computer?

  Hope that helps!

  Kind regards

  Sheena

• Lightroom (Cloud version) keeps asking for the serial number. [was: HELP!]

  I bought the plan of creative photography cloud. I downloaded creative cloud and tried to start using lightroom, but it keeps asking for a serial number and I don't have that I bought it online and it let me use lightroom help!

  Ask the serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I just installed ios 9 today and tried to set up "Hey Siri" on my iPhone 6 Plus.  I have the phone on and said "Hey Siri" so many times that I am blue in the face.  He just telling me "Sorry doesn't quite have that." Try again. '  I have a

  I just installed ios 9 today and tried to set up "Hey Siri" on my iPhone 6 Plus.  I have the phone on and said "Hey Siri" so many times that I am blue in the face.  He just telling me "Sorry doesn't quite have that." Try again. '  I also tried to reset the settings of the phone under the "Reset" option and again without success.  Everyone knows the problem?

  Not having is not the issue here.  Have you tried to ask a question after Hey Siri? Should really wait that long either.

• Please help I'm looking for the dowload 10.10 update my dads computer and I can not find it! Does anyone know where could it have?

  Please help I'm looking for the dowload 10.10 update my dads computer and I can not find it! Does anyone know where could it have?

  10.10 is no longer available unless you had previously downloaded. In this case, it would be in the purchase of the Mac App Store section. Its not available for direct plus download.

  You can directly update 10.11 El Capitan.