I can't installed the recent purchase acrobat dc when I connect always ask the serial number of the previous version which I don't have.

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• You have just purchased Adobe Acrobat Pro DC (Windows, English), had accepted my serial number but it doesn't let me start if I get the serial number from a previous version, I can find no trace of the history of my account - suggestions?

  As above.

  It's driving me crazy!

  Hello

  Looks like you have purchased an upgrade Acrobat DC and not the full version.

  In this case, he invites, you type the serial number of a previous version more.

  I would ask you to consult the following link and get your trade-in.

  https://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  Concerning

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  If you have purchased Adobe Acrobat Pro DC as an upgrade, then a serial number of the previous version which you have like Acrobat X or XI. If in the case where you have not bought one of these in the past, then you must buy Acrobat Pro DC as full version (US $449.00).

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• Can not install the latest Version of Flash - please help

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  1.) using Firefox 49.0.1

  

  (2.) 22.0.0.209 flash - why are there 2 lists of flash in my Add-ons? I can't delete one of them?

  

  (3.) the drive element reads: "this plugin is vulnerable and needs to be updated"

  

  4.) I go to the download page.  Note the version: 23.0.0.162

  

  5.) download the file

  

  6.) open the installation file downloaded

  

  7.) Confirm installation

  

  8.) blank window appears with the title "Adobe Download Manager" - nothing happens

  

  9.) close this window and white page opens in Internet Explorer "get.adobe.com/flashplayer.

  

  10.) the Setup .exe file is now gone - I'm deleting it. He took himself

  

  --

  (Q.1) no idea of what's going on here?

  (Q.2) how can I install the latest version successfully?

  Q.3) why can I not 2 versions in my modules and how can I remove the old version?

  Update: I ran the flash-uninstall program, but version 18 is still in the list of Add-ons.

  I also tried to download and install the latest version again, but exactly the same result as listed above happens.

  Hello

  It is possible that the Flash Player files detected in your second screenshot are in a certain place that uninstall is not updated on delete. Follow these steps:

  1. Launch Firefox and navigate to Subject: plugins
  2. Locate the Shockwave Flash
  3. Note the access path Flash Player Flash Player from loading.  For example:
     
  4. Using Windows File Explorer / go to the location of the path (in step 3) and delete the file

  For the dialogue window empty installer, follow these steps:

  1. Right-click on the Setup file, and then select Properties
  2. On the general tab, click the unlock button
     
  3. Click apply
  4. Click OK to close the window
  5. Double-click on the installer to start the installation program

  Setup online deletes itself after his execution.

  --

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• Can I install the trial version of photoshop, on several computers in the same classroom, sharing the same IP address?

  Can I install the trial version of photoshop, on several computers in the same classroom, sharing the same IP address?

  As far as I know, Cloud programs are related to the identification of the user, so 'you' can only install on 2 computers and both can not be used at the same time

  Then, each computer must have the trial installed by a different person (different Adobe ID) to have all the computers used at the same time

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  -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -Windows or Mac has no importance... 2 on the same operating system or 1 on each

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• Hi, I have already installed the graphics programs of cc but I would like to use the version of the Middle East. How can I install the ME version?

  I installed the programs of creative cloud as the PS, HE and ID. I would add the Middle East version of them. I don't see it on the first download. How can I install the ME version now? than you.

  Hello

  Please see change the language setting of your Cloud Creative applications

  Hope that helps!

  Kind regards

  Sheena