••• I can't open iMac, the screen freezes •••

Hello!

My name is Nana {a women Thailand my English not good} if my English mistakes or incorrect please help...

I have problems with my iMac model number: A1331

I can't open iMac, the screen freezes...!

Follow the instructions in other posts, he suggested I just. Turn and press command + option + p + a. press and hold the button until the screen turns on, then with apple... more

Yes. I do, but I find that cling to the image of apple on the screen. Or the form. Apple on the screen do... ?

Next step, I will...

Press the power button and press in and hold the button options. Then wait for the screen to have the word of MACINTOSHD HD (alone).

Then, there is an arrow pointing under MACINTOSHD HD... Then, press us the arrow... Then, after that, it goes to press.

••• How do I do •••

And that's important. I have a CD stuck in the machine and can not be removed...!

Follow the guide, then it doesn't... That said, press the power button and press the mouse, do a right click and hold. Wait until the CD comes out... it

{Yes. {I, but not work}

Someone knows how to do!

Help us please!

Thank you very much!

Hi LotusPink,

Welcome to the communities of Apple Support! I'm sorry to hear that you are having these problems with your iMac. I'm sure we can help understand you what is happening, but we might need a little more detail about what exactly you see. What I understand, you're saying that your iMac's freezing at some point during the boot process and no answer or go further. is that correct? If you can describe the exact screen it freezes, as well as all the details (indicators of progress bars progress, messages or guests or spinning, etc.), which can be useful. You can find the following article useful to identify the different screens you see during the boot process:

On the screens, you see when you start your Mac - Apple Support

Thank you!

Tags: Mac

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