I can't read my downloaded files... they appear in an unreadable code.

When I download files over the internet to open in mirosoft Word, this box appears and asks me to choose an encoding that make us the file readable. but none off the work of coding. What can I do to stop what is happening while I can read files downloaded without the box asking encode or at least which code to use.

Thanks :)

It is possible that the person who sent these emails is encrypt (or failing to read them before attaching them to the e-mail address).  Check with that person.  If this goes with more than one person (or if you are just downloading them off a website), maybe they use a newer version of Word and the file is saved to ad a .docx instead of a .doc and you cannot downloaded the patch to upgrade the earlier version to be able to read these files. Here's where to find the upgrade so that your version of Word can read these file types: http://www.microsoft.com/downloads/details.aspx?FamilyId=941B3470-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en.  It is also possible that the type of file, the files you download can not be opened with Word - what are the types of files (extensions) of these files that you download that does not open in Word?  Can you provide me with some links to sites where you download these files from and what file you chose to download so I can do it myself and see if I have the same problem?  It would be a great help.

Maybe downloaded files are compressed and must be decompressed to get the real document.  These have usually a .zip file extension, but there are many other options as well.

Try to send a file .doc that you know that you can read and open yourself and then try to open it.  If it opens, there is nothing wrong with the file to .doc file associations (in fact, proved that if you are able to open a .doc in your Documents folder - but it also proves the files can be transmitted on the internet and always be open normally).

When asked to choose and coding or decoding option, what are all the options that are provided?  This only happens with the .doc files or it happens with other files types as well (and if so, what other types of files)?

I hope this helps.

Good luck!

Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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