I can't Realplayer Downloader to work on my XP Pro machine, even if the add-in is installed and activated.
The Downloader works with IE8, but not with Firefox, but the Download Helper works with Firefox (I like better Realplayer version). I would like suggestions. Thank you! WW
Ah, OK. I understand now.
There are a few things you can try:
- Try to disable all that you are your themes, add-ons and plug-ins that are not specific to RealPlayer to see if that solved the problem. To do this in the questions to troubleshoot Firefox in Safe Mode. If it becomes RealPlayer to work with Firefox, then one of our themes, modules, or plugins (or a combination of two or more of them) is in conflict with the functionality of RealPlayer.
- If you use RealPlayer in Firefox with success with a new profile (no), or in your standard profile with all the themes, modules and plug-ins disabled, then try enabling, one at a time and restart the browser after each to test each of them in order. You should be able to refine that one or combination causes the problem in this way.
- If you can't use RealPlayer in Firefox with a new and not improved profile, or with all the themes, modules and plugins disabled, then the problem may be that the RealPlayer product simply does not work as expected. The fact that RealPlayer support has a support page for the problem suggests that the problem is on their end, rather than with Firefox.
Tags: Firefox
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