I can't run all the files on my computer it shows either a spyware or malware has infected my computer
I can't access any of my files on my computer anymore and I saw some pop on my screen that my HDD has damaged cluster and the RAM memory is extremely low... I do not remember to do anything on my computer to cause this problem, so I've read things about her and figure that maybe it's a malware o spyware but still I can not understand a thing about this and how to solve this problem, I was also wondering if I could still access my old files if I get my system working again... Thank you for any response I can get from this post... It would be a great help :)
Hello
What is the exact error that you receive when trying to open any file?
Step 1: Virus or malware scanner and check.
http://www.Microsoft.com/security/scanner/en-us/default.aspx
Step 2: Check the problem in safe mode and after the same return.
Look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.
Reference:
Using the event viewer
http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/snap_event_viewer.mspx?mfr=true
Understanding of event viewer
http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true
Procedure to view and manage event logs in Event Viewer in Windows XP
http://support.Microsoft.com/kb/308427
Tags: Windows
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