I can't say what site it is because it does not give full name, just a few letters on the page saved password.

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  Kind regards

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  CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

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  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

• I would like to stop my paid subscription to Adobe, the creative cloud because adobe does not work on my computer. In addition, it is not possible for me to stop my subscription on the site, because it does not show I have this subscription. That's why I

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  Hi Stephanie,

  Please let us know the problem you are having with your Adobe Creative cloud so that we can fix it for you.

  For cancellation requests, please contact customer service.

  Reference: cancel your creative cloud membership

  Kind regards

  Sheena