I can't scan with my new printer Canon MP 560 mutli.

I have a Canon Pixma MP560 printer. I use it via my home wireless hub. It prints well all computers in my house. However, I can't the scanner to work. Sometimes just with a message that says:

Cannot communicate with scanner for these reasons:

-scanner is turned off

-scanner is disconnected (disconnected from the local network, if you use on LAN)

Code 5,145,55.

I called Canon who tell me that it is a problem of microsoft. I tried to uninstall & re - install the software, I tried to use a USB cable and also the site of "MSN" problem file such as listed by others on the forum, but none of them work. I love the printer but ot know what else to do? I'm not a computer expert, just a self taught "plodder".

Same error reported in the following link:

http://forums.techguy.org/networking/948268-solved-unable-scan-wirelessly.html

In this link could software PC Tools Spyware Doctor at the origin of the problem.

You don't have that software installed, but consider the issue may be caused by a third-party software firewall, etc..

Tags: Windows

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