I can´t start my cc Photoshop or Lightroom on my mac, I get the message that I need to renew my subscription. my subscription is active and paid.
I can´t start my cc Photoshop or Lightroom on my mac, I get the message that I need to renew my subscription. my subscription is active and paid.
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
Tags: Adobe
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I think you have malware. Start by removing the MediaPlayer extension, restart Firefox and see if the problem goes away. Then I suggest to also review the control panel to the other group junk that can infect Firefox or cause other problems. Here's how:
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Settle in the right forum.
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Hi Raoul,.
In addition to the steps above, you also follow instructions on the link below.
Applications creative Cloud back in test mode after an update until 2015 for CC
In case you are working on a windows machine and after following the instructions above, you still encounter the same problem, can you please review the instructions below.
- Restart the computer in safe mode with network.
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Kind regards
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- Restart the computer in safe mode with network.
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We see you have a subscription active creative cloud under the same email that you use with the forums.
If you no longer need creative Cloud installed on one of your computers or you want to connect on a third computer, you can disconnect from creative cloud to release the license and then install and connect on the new computer. Please see this document for instructions: log in and log out of the desktop Adobe Creative Cloud application
You can also refer to:
Also check out :-https://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
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At el capitan Snow Leopard, it will make my macbook is slow? - https://discussions.apple.com/thread/7412959
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