Similar Questions

• How can I update my credit card information to pay for the next tranche of creative cloud when it tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 20

  How can I update my credit card information to pay for the next tranche of creative cloud when the screen tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 2015?

  Hi kanikas100,

  Using my old Email to open a session allowed me to see my current subscription and I was able to update my credit card.   Thank you very much!

• How can I update my credit card information?

  U has mij places dat U niet in staat bent automatically via mijn account Bank schoon bij you worden. Zegt U mij wat U wilt principled en dan laat ik het geld overmaken as U dat wenst.hartelijke groeten Alphons Brenninkmeijer wijze op.

  Hi valerie,

  You can update your payment information by following the steps are that document: manage your membership and your payment. Creative cloud. See section payment & credit card.

  Please let us know how it goes.

  Best,

  Sara

• Why I can't update my credit card payment information? It shows the error in the server. How can I make contact with the staff of Adobe?

  Why I can't update my credit card payment information? It shows the error in the server. How can I make contact with the staff of Adobe?

  Hi Purple % 20Lambs,

  Please contact Adobe support:Contact customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  In case you can't reach Adobe support, please see:

  Contact the technical support FAQ: Impossible to reach support via the link "contact us".

• Impossible to update my credit card information

  Recently, I had get a new credit card number because I had to cancel mine.  However, when I tried to update the credit card information, a strange thing happened.  When I clicked on the "Save" button, nothing happened.  He would not even update the credit card.  I don't understand why this is happening.  I don't want to lose my access to this program I like the software available to me, but if I do not change my credit card, I can't use it.  What should I do if the Save button is not working?

  Use a browser that allows cookies and pop-up windows, please contact adobe for hourly pst support by clicking here and, when it is available, click "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• I can't change my credit card information. When I try to make these I got a message that I can not do this activity now

  I can't change my credit card information. When I try to make these I got a message that I can not do this activity now

  Hello

  If you are not able to update CC details you can contact Adobe customer support contact customer service

  Make sure that you are connected using your Adobe ID.

• I have no way to update my credit card information

  So I was in the hospital and I just.   During my stay, I got a new card of credit due to fraudulent activities happens with my bank account.  When I got home my computer has the notification that I needed to make a payment that does not complete the payment process.  So I went to click on my application Adobe Creative cloud on my desktop and its completely gone.  Don't know if it's by design, but its not on even though my Adobe Lightroom and Photoshop and other stuff are all still on my computer.  The message said: I left 12 days.  I went online Adobe and connected to my account and it's completely against intuitive.  I click on manage and it still takes me to another site.  There is no region or a place to click for everything just to update my credit card information at all.  Just need me a customer care page which leads me to these discussion forums.  It is terrible by the way Adobe customer service.  I had a trial version free but also flat bought apps with my free trial and paid a monthly amount with tax $10.81

  So where is the zone on my account here, where I can update my credit card information?  You don't want me to continue my subscription right?  So why make it so difficult for you customer to do?

  Hello

  With the email address used to purchase the software and update the credit card information, please disconnect and connect on Adobe.com.

  See help here - manage your creative cloud membership

  ^ Ani

• Impossible to update the credit card information, finally try

  Hi, I tried several times to update my credit card information to get my fitness plan motion.

  He never accepts my visa card and I can't soon to use Photoshop.

  In two days my plan will turn off and I need to work.

  This will be the date for me to find an alternative solution

  I hope that someone at Adobe will make my problem seriously, as I have already written to support and never got a reply.

  Guillaume

  Hello

  Please reach out to support call/chat for the update request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Error number: PMT_000008 - cannot update my credit card information

  I need to update my credit card information, but every time I try to update I get this error message:

  Server error

  Error:

  We are not able to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to fix this as quickly as possible. Please click the back button on your browser and try this action at a later date or take a different action.

  Error number: PMT_000008

  I contacted the live chat twice in the last 24 hours, but they could not help me. They promised I will be contacted by phone, but nobody called.

  In forums, I see this error reappeared since 2014 but no solution has been proposed.

  Any help would be appreciated.

  Thank you!

  mydew28,

  To update payment information please Contact Customer Care

  [Note: make sure that you are connected to the Web site with the valid Adobe ID under which the product is]

• Impossible to update the credit card information, please help

  Hello

  The site doesn't let me update my credit card information. He said something about a date has expired and that I should write another date, but where exactly? My credit card details are correct, but the site won't let me save them! Please help, I must not lose my subscription now!

  Thank you in advance,

  Bernhardina

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Br25,

  For assistance to change the credit card on your account, please visit this link

  -https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html

  (1) connect to www.adobe.com. The sign in link is on the menu at the top of most pages.

  (2) (if you are connected from other pages of the adobe.com website, click on your name in the top navigation bar).

  (3) in the navigation pane or a context menu, click on manage account.

  (4) according to Plans & products, click on manage the Plan.

  (5) under payment details, click on Edit payment details.

  (6) make appropriate changes in the Edit popup payment method and then click Save.

  Please note:

  Your billing address and credit card must be in the country of the version you purchase.

  Guinot

• How can I change my credit card information when I get an error message?

  I had to cancel my credit card because it was fraudulently used by someone. Now that I have my new card, I want to update my payment information as soon as POSSIBLE. When I try to enter in the box where you can change your credit card information, I get an error that says: "sorry, there seems to be a problem on our end, please try again later." Can someone please help me because it looks like I'm not the only one who has had this kind of problem. Thank you.

  Hi Mr_Underhill_995,

  I'm sorry for the inconvinience that appeal to you, we recommend that you contact us through http://adobe.ly/yxj0t6.

  You can also send me a message & a phone number as well as the order number private so that I can follow up the matter for you.

  Waiting for your mail.

  Kind regards

  Baudier

• How can I delete my credit card information in my iCloud?

  is - anyone no how to remove iCloud credit card information, I tried everything and it won't let me download apps free help

  This might help-> why I can't select None when I change my Apple ID payment information?-Apple Support

• I'm trying to update my credit card information, but he goes on to say: we treat your order - please try again later

  my credit has expired and im trying to update. but when im trying to change the method of payment, he repeats to me we are currently processing your order. Please try again later. If it continues to fail, please contact customer support.

  Change/Verify account https://forums.adobe.com/thread/1465499 can help

  - Https://helpx.adobe.com/utilities/credit-card.html credit card

  or

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• I can't change the credit card information

  Hello I have used before for the subscription to a credit card that doesn't work anymore, Im trying to change payment information, but it leaves me only to change the card number that I need to change all the info. I change just the number and its does not work. I can't access to illustrator.

  Hi Jeffg1970,

  Sorry for the inconvenience!

  I see a subscription active creative cloud under the same Adobe id as in the forums. If you have an active subscription under a different account although wanting to share the Adobe ID in a private message.

  You can cancel the subscription, see:cancel your creative cloud membership

  Contact customer service for any assistance!