I can't use Acrobat CS6 because it says that my creative cloud subscription has expired.
I have signed up for the composition of creative cloud of 1 year, but canceled after a few weeks (got a refund) and bought CS6 on DVD. I uninstalled only three CC programs I had downloaded (Acrobat, Photoshop, Illustrator) and installed CS6. I registered CS6. I can see it in my Adobe account. Everything worked. Now when I try to open Acrobat, it says that I need to renew my subscription creative cloud. I spent an hour chatting with Adobe technicians last night, and they finally said I need to get a new email address. Is this really the only option?
MaryAnn2 what version of Windows 8, you are using specifically? It is 32-bit or 64-bit?
Please try to rename the following files located in C:\Program Files (x 86) \Common Files\Adobe
caps
Adobe PCD
SLStore
You can rename them to something similar to caps.old for example. These folders contain files of licenses Creative Cloud that apparently are not able to be removed by using the uninstall or the cleaning tool.
Tags: Adobe
Similar Questions
-
I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. Help, please?
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I have a Lightroom 5.6 license and my serial number. I want to install it on a new computer. I can not anywhere using Adobe site because it's all associated creative clouds. I've never had to use before CC. All I want is to install my Lightroom already purchased on the new computer (without turning off the old computer)
You can install the lr more late 5.7.1 rather than 5.6 and update.
Available downloadable Setup files:
- Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: XI, X | 9,8 | 9 standard
- First Elements: 13 | 12 | 11, 10 | 9, 8, 7
- Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7
- Lightroom: 5.7.1. 5 | 4 | 3 | 2.7 (win),2.7 (mac)
- Captivate: 8 | 7 | 6 | 5
- Contribute: CS5 | CS4, CS3
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
window using the Lightroom 3 link to see these "important Instructions".
-
I have been using Acrobat Professional 7.0 for many years. It is no longer will allow me to use it; I get a message saying that my 30 day trial has expired (I downloaded ever?) and I now need to "activate"my product. When I try to do, I get an error message saying that "activation server is unavailable." I need to be able to protect by password my .pdf docs. What can I do?
Hi lindaa1274334 ,
Would like to inform that Acrobat 7.0 is unavailable on the activation server. Find out more, see this article:- error: "Activation Server unavailable". CS2, Acrobat 7, pass a hearing 3
Kind regards
Christian
-
How can I reinstall Acrobat pro after uninstalling it. Mac Creative Cloud environment
I had to uninstall it because I t does not open. I don't can't find a way to reinstall it. When I go to creative cloud, it just says that I'm "up to date".
When I go to 'more information'... "Download", I can't get anywhere and nothing downloads.
HI trivmo,
There are some left overs always available on the computer that is an Adobe application manager is able to see this request still installed.
Please use the cleanser Acrobat tool http://labs.adobe.com/downloads/acrobatcleaner.html to remove all / all the remains of Acrobat on your machine.
In the future if you need to uninstall Acrobat please visit: http://helpx.adobe.com/creative-cloud/kb/cant-install-acrobat-aam.html
Restart the computer and try again.
Let me know if this helps.
Kind regards
Ajlan Huda.
-
I'm not able to use some programs because they say that I'm not logged as an administrator
I am trying to run sonar on my coumputer. It won't let me run the program because it says I'm not logged as an administrator and I am logged on as administrator. I had this happen with other programs I've tried to run also. can someone help me please. Thank you, David in Las Cruces
I am trying to run sonar on my coumputer. It won't let me run the program because it says I'm not logged as an administrator and I am logged on as administrator. I had this happen with other programs I've tried to run also. can someone help me please. Thank you, David in Las Cruces
Try a RIGHT click on the program in question > click on Run As Administrator.
You can run the program now? For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.
-
Hello
I would like to know what are the types of rights behind the images and graphics in adobe stock?
I can download anything in my creative cloud account, but I don't know if I could use it as a descriptive in my blog.
Is this possible?
Thank you!
Here's more information:
-
I can't download Premiere Pro because it says that my trial has expired
I recently started to pay for creative cloud single app (premiere pro), but I can't download the program because he continues to say that my trial has expired. How then do the software?
-
CS6 bought does not when the creative cloud subscription is canceled.
Ive loaded the CS6 for my macbook. I already had a free trial of creative cloud and when I try to open CS6 I get a message of subscription must be renewed. I have a purchased copy of the CS6. This is a disc, but as I don't have a cd drive in my macbook I have downloaded from adobe and entered the serial number that has been verified.
I thought about it. I uninstalled again and made a clan creative cloud upward. I found the link through the forum search.
-
Program error. I'm CS6 running on the latest version of the operating system on an iMAC. When I save my work a pop program error appears and I can't save anything. Help
Mona, I could solve the problem with a video to help adobe by Julieanne Kost. He treats of "how to reset preferences" I have reset preferences and was able to save my work. You can find it in Help/preferences in Photoshop. Good luck
-
can not do a multiplayer game
Hello
-What operating system do you use?
-What firewall you disabled?
Step 01
I suggest you to disable all security software installed.
Disable the anti-virus http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software WARNING: using third-party software, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk. Step 02:
I suggest you to check with the ports of the link below and check for the windows firewall.
Information about the ports that you must open in Windows Firewall to play or to host a multiplayer Flight Simulator X
-
I can't open indesign CS6, creative cloud account has expired.
Mac OS
CS6 inDesign frozen when you import text from a word file.
Had to force quit
Attempted to restart Indesign CS6, but it does not start. Dnuee tells me that I need to renew my subscription. I thought CS6 free subscription once I bought the software?
Help please!
Cloud takes over from https://forums.adobe.com/thread/1584746 can help
-
My question is the same as the title of this discussion.
Hi Stormagus,
There are several types of types of files PDF ExportPDF impossible to convert into Word, and those who are protected by password are a (see Adobe ExportPDF FAQ).
It seems, however, that you are the one who created this file PDF - is this the case? Can't you see it's not "SECURE" in the title bar (which would indicate that the PDF has a password).
Unfortunately, if the file is protected by password, the ExportPDF will not be able to convert it. You need to remove this password for security.
You want me to take a look at this file?
Best,
Sara -
I can ' t install Windows Player because he says I am missing d3d9.dll.
File Miossing
I can ' t drive Windows Installer, because he says that I'm missing d3d9.dll How can I fix?
See:
http://www.Microsoft.com/download/en/details.aspx?ID=10084
and/or
-
can I install photoshop cs4 instead of cs6 with creative cloud subscription
My pc is slow and has no 3d accel, photoshop cs6 does not work well on, I would use an older version of photoshop with my creative cloud subscription
No, it is not possible.
Mylenium
Maybe you are looking for
-
Windows 7 Starter Edition and LabWindows/CVI
Hello I have two questions/problems with an application written with CVI 9.0.1 and CVI 2009 respectively Windows Vista professional. First if I have a distribution of my software package (or a version of a sample distribution package) and you want to
-
Digitization of slides on Scanjet 4850 vs Scanjet G4050 photo scanner
Have new Dell desktop running Windows 8.1, 64. Old scanner photo HP Scanjet 4850, already used with Windows XP Media Edition, still works on the prints photo, but cannot scan 35 mm slides. You are considering buying Scanner Photo HP Scanjet G4050 b
-
Windows Update continually wants to install Sql Server SP3...
I have a 64-bit system running Sql Server 2005 (64-bit) and Sql Express (it seems that it is 64-bit).Windows Update said I needed sp3 for both versions, but after making a stop, I always get the message that he wants to apply the service pack. I went
-
Dell C1765NFW won't work if returned to sleep deep and on
After looking around the forum, this seems to be a constant problem on different printers, city mine I have the printer connected via the network running on a server, it connected fine, my problem is that it goes in his deep sleep it does not print e
-
Smartphones blackBerry unlocking problem
I recently tried to get my 8120 unlocked and said that the code is "not found" I'm with Rogers in Ontario. What this - would lead to ideas or how to fix this would be greatly appreciated.