I can't use Acrobat CS6 because it says that my creative cloud subscription has expired.

I have signed up for the composition of creative cloud of 1 year, but canceled after a few weeks (got a refund) and bought CS6 on DVD. I uninstalled only three CC programs I had downloaded (Acrobat, Photoshop, Illustrator) and installed CS6. I registered CS6. I can see it in my Adobe account. Everything worked. Now when I try to open Acrobat, it says that I need to renew my subscription creative cloud. I spent an hour chatting with Adobe technicians last night, and they finally said I need to get a new email address. Is this really the only option?

MaryAnn2 what version of Windows 8, you are using specifically?  It is 32-bit or 64-bit?

Please try to rename the following files located in C:\Program Files (x 86) \Common Files\Adobe

caps

Adobe PCD

SLStore

You can rename them to something similar to caps.old for example.  These folders contain files of licenses Creative Cloud that apparently are not able to be removed by using the uninstall or the cleaning tool.

Tags: Adobe

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