I can't use the scanner in the Oki C5510 all-in-one printer.

Original title: Oki C5510 all-in - One Printer

Hi I have a problem with OKi c5510mfp. Downloaded recommended for the device and the scanner driver is not being picked up, even if the printer works. OS is windows 7 64 bit. It worked on this laptop before, new hard drive was installed and cannot use the scanner since.

Help please
Adrian

Hi Adrien,.

1. were you able to install the drivers successfully?

2. do you get any error code or error message?

3. what security software is installed on your computer?

I would suggest trying the following methods and check if it helps.

Method 1:

Disable the security software and check if the problem persists.

Disable the antivirus software:

http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software

Warning: If you need to temporarily disable the security software, you should reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2:

Try scanning using fax for Windows and scan feature and check if it works.

Scan a document or photo with Windows Fax and Scan:

http://Windows.Microsoft.com/en-us/Windows7/scan-a-document-or-photo-with-Windows-fax-and-scan

If the steps did not help, then it would be best to contact the printer manufacturer for assistance.

Hope the information is useful.

Tags: Windows

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